In order to better serve the majority of veterans, the State Bureau of Letters and Calls officially launched the "12397" intelligent petition service hotline number on September 1. The opening of this special line number is aimed at providing more convenient, efficient, and high-quality petition services for the vast number of retired servicemen. The service time is mainly from 8 a.m. to 6 p.m. on weekdays to ensure that veterans can receive timely help and answers during working hours. 
In order to achieve this goal, the State Bureau of Letters and Calls has not only built a national comprehensive online service platform for letters and visits, but also created a number of intelligent letters and visits systems with different functions in combination with the actual conditions of various localities. These systems make full use of modern scientific and technological means to provide more intelligent and humanized services for veterans. On this basis, the State Bureau of Letters and Calls has further developed the "12397" intelligent letter and visit service system. 
This system combines traditional offline visits and condolences with online communication to build a comprehensive and three-dimensional service network. Through this network, veterans can more easily reflect their own demands and problems, and can also track the progress of the handling in real time, grasp the handling situation throughout the process, and supervise relevant matters in a timely manner. This innovative measure has not only shortened the distance and time for retired servicemen to express their demands, but also improved the efficiency and quality of petition services. 
In short, the trial operation of the "12397" intelligent petition service hotline number marks a solid step forward for the State Bureau of Letters and Calls in serving retired soldiers. This innovative measure will provide more convenient, efficient and high-quality petition services for the vast number of retired servicemen, so that they can feel the warmth and care of the party and the state.