"Thank you so much, otherwise I am in this situation, we don't know what to do, the current policy is too good, so convenient!Uncle Wang, a 76-year-old retiree, praised the social security staff again and again, because his children have been working in the field for a long time, and he can't operate a smart phone, so he can't confirm the eligibility for pension benefits through the "Human Resources and Social Security 12333" mobile app. The Municipal Social Security Center learned of this situation and arranged for the "Social Security Blue" publicity service team to take the initiative to "provide door-to-door service" to confirm their treatment qualifications and ensure that the elderly can receive their pensions on time.
The old and the old. In order to care for the elderly, the Municipal Social Security Center focuses on the high-frequency matters involving the elderly in the field of social security and the problems of "blocking points", "difficulties" and "pain points", looking for the power and breakthrough points of work innovation from the actual needs of the elderly group, comprehensively improving the quality and efficiency of social security services, broadening the service channels and service scenarios for the elderly, and helping the elderly to enjoy life with warm-hearted services.
Broaden service channels. Implement a diversified social security management model, "move" the social security handling window into the door of the elderly, change the "window office" to "door-to-door office", go deep into the community and family, and carry out offline visits and door-to-door warm-hearted services. Set up a "social security blue" publicity service team, for long-term bedridden, empty nest, disabled and other special elderly groups, the use of holidays or centralized arrangement of time, the organization of door-to-door service, face-to-face discussions with the elderly, demonstration of certification operation process, for the special people to handle special business such as insurance payment, difficult personnel payment services, while serving them, but also let the relatives of the elderly learn to operate, so that the elderly in distress feel humanistic care, experience the immersive "age-appropriate" service. Since the beginning of this year, a total of 1More than 30,000 person-times, and more than 500 person-times of door-to-door certification for the elderly with reduced mobility.
Do a good job of exclusive care. In order to facilitate the elderly to handle various businesses nearby, business training is regularly conducted for the staff of the town and street human resources and social security every year, and the village-level assistant managers are set up in cooperation with the Rural Commercial Bank, so as to make full use of the advantages of the assistant managers to be familiar with various situations in the village, fully mobilize the enthusiasm of the village-level assistant managers, find out the bottom line, and provide high-quality and convenient services for the elderly in terms of treatment application and qualification review. In the social security office hall reasonable configuration of self-service machines, water dispensers, reading glasses, magnifying glasses and other facilities for the elderly and convenient facilities, for the elderly, the disabled, people with reduced mobility and other special groups of people to open up a green channel, the hall service staff on policy interpretation, self-service equipment operation guidance, online operation and other matters to provide "one-to-one" guidance, consultation, assistant services, effectively reduce the waiting time, at the same time, the launch of point-to-point service, appointment service, delay service, etc., to meticulous, Intimate and warm service measures to maximize the convenience of the elderly.
Improve service quality and efficiency. Implement the "integrated office" of social security business, fully implement the integrated service of "one thing for retirement", strengthen coordination with medical insurance, public employment and other departments, smooth offline traditional service channels, and turn multiple related traditional "single service windows" into "comprehensive service windows", and integrate multiple related "single things" into "one thing", so as to create a new integrated service experience of offline physical concentration of business resources, one-chain drive of business processes, and efficient and convenient people, so as to help the elderly enjoy "packaged one-stop service" It is convenient and efficient, which is convenient for the elderly to the greatest extent, effectively alleviates the "suffering" of the elderly to handle social security business, and allows the elderly to enjoy the "smart social security" with confidence. At the same time, we will promote digital transformation and build a certification service model that focuses on data comparison and combines "online + offline" services, "authentication is invisible", "let data run more and let the masses run less errands".
Intentions show true feelings. In the next step, the Municipal Social Security Center will continue to promote the improvement of social security service capacity for the elderly, actively extend the service system, take multiple measures to help the elderly cross the "digital divide", build a "heart-to-heart bridge" to warm the elderly and benefit the elderly, so that the elderly can enjoy the happiness of the "sunset red" in the new era.