1. How to save costs?
The call center based on softswitch technology has very few and simple hardware equipment, only a server, a voice gateway and a computer headset. In this way, a large amount of cost savings can be achieved in terms of hardware, and the construction period is also very short. On the basis of simple hardware structure, the software is also relatively simple, and the software cost of the softswitch architecture is one-fifth of that of the traditional call center system.
In terms of system software, we have a standard version of the call center customer service system, based on the soft switch architecture, the overall cost is relatively low, the investment is relatively small, can meet the needs of 90% of customers, and the product can be directly used onlineThere is also an independent R&D team, which can be customized or integrated according to the individual needs of the enterprise to meet the work needs of the enterprise in different scenarios.
2. How to improve the efficiency of customer service
Build an intelligent customer service system to improve customer service level and customer service efficiency. For example, we are able to provide intelligent upgrade solutions for call center customer service systems for various industries, integrate artificial intelligence technology and call center customer service systems, and create four intelligent modules of intelligent IVR voice navigation, intelligent operators, intelligent voice quality inspection and intelligent return visit systems, so as to achieve an overall improvement in customer service efficiency and customer satisfaction.
3. How to easily manage enterprise customer information?
The call center customer service system comes with CRM customer information management function, and enterprises no longer need to purchase CRM system software separately. CRM can provide enterprises with functions such as customer information entry, modification, query, import and export, data allocation and logistics, high sea management, customer follow-up, etc., and associate call history according to customer information to help customer service understand the basic situation of customers in a timely manner, improve customer service efficiency and customer satisfaction.
Fourth, how to achieve system integration and docking
We provide an open API interface, which can quickly connect with the enterprise's own business system, which is convenient for enterprises to reduce costs and conduct business flexibly.