With the rapid development of Internet technology, the Internet has brought many conveniences to people's lives. However, the problem of many minors being addicted to online games has brought a lot of challenges to their physical and mental growth. In order to reduce the phenomenon of underage Internet addiction, HeyTap Technology continuously optimizes the HeyTap game recharge system and provides refund services for accidental recharges.
First of all, HeyTap uses three methods to control the gaming behavior of minors, including real-name login, game duration management, and game recharge control. The real-name login system requires players to perform real-name authentication when logging in to the game platform, so as to reduce the number of minors using their parents' accounts to log in to the game without permission. Game time management helps minors reduce the problem of online game addiction by setting reasonable game time limits. In addition, HeyTap Technology restricts the payment behavior of minors, effectively reducing the occurrence of accidental top-up and other problems.
In addition, HeyTap has also introduced new features such as Kids Space, Kids Account, and Family Space to help parents better monitor minors' gaming behavior. For example, by creating a family group through a family space, parents can understand and monitor their children's gaming behavior, limit the amount of time they spend playing, and ensure that they are healthy.
The detailed settings are as follows:
1.Open the Home Space page - Log in to the Home Space - Click Confirm Authorization.
2.Create a family - enter a family name - and add family members.
3.Click the (Apply) button to request guardianship privileges - Click the (Agree) button to approve the request.
4.Remote guardian control. Once the operation is complete, you can guard it remotely.
If a minor has a game top-up by mistake, parents can apply for a refund according to the following methods, and the specific application process is as follows:
1.Contact customer service to explain the situation, you can contact**customer service through the game center - my - help and customer service - contact**customer service, or call customer service directly**.
2.Provide relevant information that needs to be checked for refunds, such as personal game accounts, top-up orders, game characters, etc.
3.Verify that there are no errors and process the refund. Since the review takes time, just be patient.
In order to ensure the healthy and orderly development of the online game industry and promote the healthy growth of minors, HeyTap believes that the anti-addiction system for minors is one of the most important ways. The Company has always taken the protection of the physical and mental health of minors as an important responsibility, and has taken a series of effective measures to optimize the HeyTap game top-up system and comprehensively upgrade the anti-addiction mechanism to protect the physical and mental health of minors. However, unilateral efforts are not enough and require the broad participation of parents and all sectors of society. To this end, HeyTap calls on all parties to participate in building a green and healthy online environment for the healthy growth of minors.