In today's society, telecom fraud has become a serious social problem, criminals use **, SMS, network and other means of communication to carry out fraud, seriously affecting people's property security and personal information protection, the hotel as an important business place is also facing the threat of telecom fraud, particularly worrying is that in recent years, hotel rooms have been used to carry out telecom fraud The phenomenon has become more and more common, and the anti-fraud upgrade action based on the hotel ** system is imminent. A local hotel in Ningbo, Zhejiang Province ** line was used for telecom fraud led to a number of reports, after investigation found that the hotel front desk computer and ** between a VOIP device, it turned out that the telecom fraudsters wore telecom operators' work clothes pretending to be telecom staff to repair the network when the VOIP equipment was installed, and the hotel staff lacked the ability to distinguish such equipment, and the hotel did not establish a telecommunications anti-fraud system, resulting in the fraudsters succeeding, the police came to the hotel to investigate the hotel only to learn ** The line has been exploited by fraudsters.
Conventional means. However, most fraudsters will not enter the hotel so blatantly to install equipment, but disguise themselves as ordinary guests to install VOIP equipment in the hidden place of the guest room with the permission to call outside, in this case, the hotel is even more difficult to detect and avoid the hotel ** is used for wire fraud, and the hotel ** is not accidental to be chosen by fraudsters as a tool to carry out telecommunication fraud, because the hotel ** is not only commonly present in the hotel lobby and guest rooms, but also usually can directly contact and communicate with guests, Criminals can use this communication channel to carry out fraudulent activities through impersonation, impersonation of hotel employees or related department personnel, etc.
Impact on the hotel.
Once a guest is deceived by answering the hotel**, the hotel may face problems such as refunds and compensation on the one hand, and the guests will also have a sense of distrust in the hotel, which will affect the passenger flow and reputation, resulting in damage to the hotel's reputation, which is a very serious problem for the hotel, because reputation is an important cornerstone of the hotel's development; On the other hand, if the fraud is discovered and identified as abnormal activity by the communication operator, the hotel's ** line will be immediately shut down or restricted from use, which will cause great trouble to the hotel's daily operation and customer communication, and may even lead to the hotel's temporary closure for rectification, thereby affecting the hotel's revenue.
Critical contact points for wire fraud.
After the investigation and review of a number of hotels related to wire fraud, Pan Per Datacom found that telecom fraudsters entered the hotel and successfully installed equipment There are also traces to follow, if you want to prevent wire fraud from entering the hotel, you need to pay special attention to the following 4 key contact points, and formulate corresponding anti-fraud strategies based on each contact point, so as to effectively reduce the risk of the hotel being used for wire fraud. Confirm external line permissions.
Fraudsters will first ask the store if the room can be dialed before entering the hotel, but some hotel front desk staff have the right to open the room outside line authority, so even if the hotel prohibits the room to play the outside line function, customers will also open the permission to call outside the line if they have needs, this kind of hotel is easy to become the target of fraudsters, at this stage it is necessary to monitor the rooms with external call demand. The test phase of device deployment.
After confirming that the hotel room can call the external line or support the opening of the external line calling permission, the fraudster will come to the hotel to open the room, and install equipment in the hidden place of the room for ** test, after completing the usability test of the call, the personnel who install the equipment will quickly evacuate the hotel, so this stage needs to focus on the long-term stay but not to clean the room. Cross-border call testing phase.
Overseas fraudsters will remotely conduct call tests through the equipment to ensure the availability of the hotel line, and then the hotel line will be connected to the fraudster's call desk through the installed equipment, so that the fraudsters can make outbound calls through the hotel line at any place and time abroad, and carry out cross-border telecommunication fraud activities. Batch ** outbound call stage.
In order to avoid the installation of equipment by the hotel, the equipment will be installed in the hidden place of the guest room, telecom fraudsters can make a batch of high-frequency calls through the telephone desk connected to the hotel's ** line, and the daily call frequency can reach 300-500 times, the hotel is difficult to detect without any anti-fraud system, and the frequency of calls out of the room needs to be monitored at this stage. Recently, a well-known liquor management group's stores have been used by telecommunications fraudsters to carry out telecommunications fraud activities, because the wine management group's store system has completed the digital upgrade and launched the telecommunications anti-fraud system, so in the early stage of the implementation of telecommunications fraud by telecommunications anti-fraud system monitored, so as to avoid the spread of telecommunications fraud in a timely manner, as the wine management group's ** system service provider of Pan Per Datacom, to assist the store to actively cooperate with the police, successfully arrested the fraudsters, The establishment of a telecommunication anti-fraud system can not only contribute to the peace of the society, but also protect the safety and reputation of the hotel itself. Therefore, the establishment of an anti-fraud system is of great significance and value to the hotel and society, which can not only ensure the safety and reputation of the hotel, but also meet the requirements of laws and regulations, so as to effectively avoid the spread of wire fraud, and the hotel should attach great importance to the construction of the anti-fraud system, and take effective measures to prevent and combat telecom fraud. Protect your finances.
Through the telecom anti-fraud system, timely detection and prevention of telecom fraud activities, reduce financial losses, and improve the ability to identify telecom fraud by monitoring abnormal outbound calls and identifying suspicious behaviors, so as to effectively protect the financial security of hotel stores and customers. Maintain reputation security.
When guests choose to stay in the hotel, they often consider the security and credibility of the hotel, if the hotel is involved in telecommunication fraud, it will seriously affect the guest's trust and willingness to choose, the establishment of an anti-fraud system can improve the security and credibility of the hotel store, and maintain a good reputation. Improve customer satisfaction.
After suffering from telecom fraud, guests may have a sense of distrust in the entire hotel industry, or even negative emotions towards the hotel, and the establishment of an anti-fraud system can reduce or even avoid the occurrence of telecom fraud, protect the interests and rights of guests, and improve customer satisfaction and loyalty. Comply with legal and regulatory requirements.
The establishment of an anti-fraud system is an important measure to fulfill social responsibilities and comply with laws and regulations. Through the use of cutting-edge technology and intelligent means, the hotel telecommunications anti-fraud system can help stores timely understand the potential telecom fraud risk. At the same time, we recommend that hotels strengthen the ability of employees to identify telecom fraud, and establish a telecom fraud emergency response SOP to ensure that the store can quickly and effectively deal with telecom fraud incidents, protect the economic interests of the store and the reputation of the liquor management group, and prevent further harm from telecom fraudsters. Launched the telecom anti-fraud system.
Based on the digital voice system, it is seamlessly connected to the hotel telecom anti-fraud system, and the unified network management and voice data reporting of the voice equipment of its stores are realized.
Monitor the frequency of outbound calls for a variety of ** usage scenarios of the hotel, effectively prevent the occurrence of telecom fraud or abuse of ** resources, and the abnormal early warning information can be directly sent to its stores, so that the relevant responsible persons of the store can verify and confirm in time. Real-time monitoring.
The hotel telecom anti-fraud system will set up a variety of early warning strategies according to different hotel** business scenarios to cover the potential telecom fraud to the greatest extent, including but not limited to alarming when the frequency of outbound calls exceeds the scene, alarming when the called number is a cross-border number, and alerting when the called number is an emergency number, etc., through the differentiated early warning mechanism, the hotel can more comprehensively and flexibly identify and respond to potential telecom fraud risks, thereby improving security and resilience. 
Anomaly warning. When the hotel telecom anti-fraud system detects that there is an abnormal outbound call behavior in a store, the large screen of the data center will immediately display the specific information of the store, including the store name, room number and abnormal reasons, etc., and the system will transmit the early warning information to the store enterprise WeChat through information push, so that the store personnel can quickly understand the specific situation, and help the store personnel quickly locate the room with the risk of telecom fraud, so as to carry out further verification and processing. This integrated response mechanism is designed to provide timely alerts to effectively respond to potential telecom fraud threats. 
Call quality check. As a passive monitoring method, call quality inspection is a key step for stores to actively respond to the threat of telecom fraud, which helps to prevent potential risks as soon as possible. 
Establish an SOP for wire fraud processing
Early warning and identification.
If the dialing frequency of a certain room is much higher than that of other rooms, or frequent calls during an irregular period of time**, it may mean that there is an abnormal situation in the room, and the attention of the store is attracted through the early warning pop-up screen. Confirmation & Reporting.
Once an abnormal situation is found, the system will immediately push a message to the store to notify the front desk for processing, and the front desk staff can try to confirm whether the suspect is still in the room by ** or knocking on the door, if there is no answer** or no one answers, further measures can be taken, such as confirming the ward round, and at the same time recording the process and results in detail and reporting to the superior management. Response and disposal.
For rooms confirmed to have telecom fraud, the store should immediately stop the service of the room and report the relevant situation to the public security organ, and the store also needs to cooperate with the investigation of the public security organ, and then in this process, the store will assist the store to provide necessary information and evidence. Training & Prevention.
In order to prevent the occurrence of telecom fraud, it is recommended that stores regularly conduct anti-fraud training for their employees to improve their ability to identify and respond to wire fraud equipment, and at the same time, it is also necessary to strengthen publicity and education for customers to remind them to pay attention to preventing telecom fraud. Follow-up.
After dealing with the telecom fraud incident, the store also needs to thoroughly clean the guest rooms to ensure their security, and also need to summarize and analyze the incident, find out the root cause of the problem and formulate corresponding improvement measures to prevent the recurrence of similar incidents. In the face of the continuous renovation of telecom fraud methods, Pan Per calls on all wine management groups to attach great importance to the establishment and upgrading of the anti-fraud system, the establishment of the anti-fraud system is not only a management measure, but also a responsibility for the common interests and safety of stores and customers, through the continuous upgrading of the anti-fraud system, the hotel can more comprehensively and timely discover and respond to potential threats, protect the privacy and property security of customers, and maintain the reputation of the wine management group and the economic interests of the stores. Pay attention to "Pan Per Data"** to get the program document.