On December 13, a famous Qianli in Changzhou, JiangsuRavioliThere was an altercation between a customer and the owner. According to the person's recollection, the customer, named the man in pink, added some salt vegetables as an ingredient when he ate in the store. However, the boss felt that he had added too many salted dishes, so he abused and beat him. Afterwards, the man in pink paidBreakfastHe was kicked out of the store, and the owner even chased him outside, causing him to lose a tooth.
The incident then attracted widespread attention, and many netizens commented one after another, generally condemning the store's unreasonable behavior. In the face of the fermentation of the incident, official sources also revealed the matter.
On December 14, according to official sources, there had been a dispute between the two parties in the incident. AlthoughBusiness competitionor personal revenge could be the cause of the triggering event, but a thousand milesRavioliThe attitude and behavior of the boss is not advisable. Officials believe that in the face of this situation, the store should take some milder ways to deal with it, rather than choosing drastic methods. Currently, ChisatoRavioliThe store has been ** and cannot operate normally, and the owner involved has also been taken away by ** and is subject to further investigation.
This news has sparked heated discussions and attention among netizens. The vast majority of netizens unanimously criticized the boss's behavior, believing that his attitude was too aggressive and that he treated customers inappropriately. Netizens have said that as long as customers don't waste food, there is no problem with how many ingredients to add, and the boss's behavior is undoubtedly a manifestation of narrowness and stinginess.
In my opinion, this is a thousand milesRavioliThe boss beating incident sparked a pairFood & BeverageExtensive discussion of service attitudes in the industry. As a store, you should be customer-centric, tolerant and friendly, and respect your customers' choices.
First of all, adding ingredients is a common phenomenon, and different customers have different needs for ingredients, and there is no hard and fast rule that says how much must be added. As long as it doesn't cause waste, businesses should respect customers' choices and personal tastes. If you feel that a customer has added more ingredients than normal, you can remind them in a gentle way instead of using violence.
Secondly, as a familyFood & BeverageThe customer experience and satisfaction are the foundation that drives the business. Restaurants should pay attention to their own service attitude and management, provide a good dining environment and quality assurance, and not lose their temper because of a little thing. This kind of bad attitude will only hurt the reputation of the store and will not be recognized and supported by customers.
Finally, for such incidents, the public security department should strengthen supervision, handling, and maintenanceSocialof fairness and justice. The aggressive behavior of the store not only harms the rights and interests of customers, but also violates itLawsStatute. Only by severely punishing and refusing to lend can similar incidents be effectively curbed and the legitimate rights and interests of consumers can be protected.
Conclusion: This is a thousand milesRavioliThe occurrence of the boss beating incident once again triggered the discussion of the attitude towards customer service. As a store, you should always maintain a good service concept and take it as your responsibility to meet the needs of customers. At the same time,LawsAuthoritative departments should also strengthen supervision, resolutely crack down on illegal acts, and maintain themSocialFairness and justice. Only in this way can we create a harmonious and friendly community togetherSocialEnvironment.