Nowadays, insurance services have penetrated into all walks of life in the national strategic development. From "heaven to earth" and "food, clothing, housing and transportation", insurance has been deeply integrated into people's lives and has become an indispensable part of people's daily life.
However, for a long time, insurance claims have relied on manual investigation and review, which not only tests the personal ability and experience of claims adjusters, but also may affect consumer satisfaction. As the first cross-strait joint venture life insurance company, Lujiazui Cathay Life Insurance has always adhered to the service concept of "people-oriented, customer-oriented", paid attention to the overall experience of users, focused on improving the timeliness of insurance claims, and established a new intelligent claims service model with both "speed and flexibility".
Relying on digital transformation, Lujiazui Cathay Life Insurance has achieved a comprehensive optimization of insurance claims services, using advanced technological means, such as artificial intelligence and big data, to comprehensively upgrade the insurance claims process. This upgrade not only improves the efficiency of claims settlement, but also allows consumers to enjoy the convenience of modern technology. According to the data, the statute of limitations for the settlement of claims in 2022 is 1In 43 natural days, the statute of limitations for the settlement of WeChat claims is 127 calendar days.
In addition, with the continuous optimization and improvement of the automatic claims verification system, Lujiazui Cathay Life Insurance Company has also achieved remarkable results in the self-verification of claims for small cases. As of 2022, the self-verification of small claims cases has accounted for 41% of all claims cases, and the average time limit of cases is only 5 minutes, which undoubtedly brings consumers a more efficient and convenient claims service experience.
In the future, Lujiazui Cathay Life will continue to deepen technological innovation, promote the intelligence of insurance business, and use advanced technology and data analysis to provide customers with more high-quality and professional insurance services, which will greatly benefit the image of the industry and enhance consumer welfare.