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Broadband failure. 1. Overview.
A broadband fault is a condition in which broadband service cannot be used normally in a home or business network environment. This can be due to a variety of reasons, such as network hardware failure, software issues, network congestion, etc. Resolving broadband faults requires analysis and troubleshooting on a case-by-case basis.
2. Common faults and solutions.
1.Can't connect to the internet.
Symptoms: The computer or phone cannot connect to the internet, and the network connection indicator does not light up or flashes continuously.
Solution: Check whether the network cable is plugged in properly and whether the crystal head is loose or damaged.
Check that the power supply to your router or modem is OK and restart the device.
Check the network settings to make sure that the IP address, DNS server, etc. are set correctly.
Contact your broadband service provider to see if there is a regional network failure.
2.Slow internet speeds.
Symptoms: Slow speed, slow opening of web pages, stuttering, etc.
Solution: Check your computer or phone for viruses or malware, and perform a full scan and clean.
Do not have multiple large files at the same time, and close programs that occupy network resources.
Contact your broadband service provider to see if there is any network congestion or server failure.
3.Frequent dropouts.
Symptom: Frequent network connections are interrupted and multiple redial times are required to reconnect.
Solution: Check whether the network cable is too long and whether there are interference sources (such as microwave ovens, induction cookers, etc.).
Check the heat dissipation of your router or modem to make sure your device is at the right temperature.
Update the NIC driver to ensure that the NIC is compatible with the operating system.
Contact your broadband service provider to see if there is a line fault or equipment failure.
4.Unable to access specific **.
Symptom: Some are inaccessible, but others are accessible.
Solution: Check your browser settings to make sure your server, security settings, etc. are configured correctly.
Try accessing with a different browser** to troubleshoot your browser.