The incident took place in ShanxiLv LiangAt a toll booth, one of the law enforcement officers behaved arrogantly in the performance of his duties, causing public outrage and concern. It is understood that Master Li, the truck driver, drove the towing truck that dayLv LiangLeave the Shixi toll station and get ready to get on the highway. However, in the process of waiting for the over-pound on the high speed, one was dressedTransportationPersistenceRule of lawThe staff suddenly stepped forward to ask Master Li if he was carrying an overrun permit, and Master Li immediately submitted his own documents for inspection. However, to Master Li's surprise, the law enforcement officer unceremoniously tore his overpass pass to shreds, and then reversed himself and denied his actions. Under Master Li's questioning, the law enforcement officer took a tough attitude and said that Master Li's documents were fake. In the face of this ridiculous statement, Master Li angrily said that his documents were made ofShanxi Provincial Department of CommunicationsHow can it be fake?
Master Li couldn't understand the situation at that time, and he thought that even if there was a problem with the certificate, the law enforcement officers could refuse him to get on the highway or call the police to investigate, instead of directly tearing up the certificate. This unreasonable behavior made Master Li very angry, and at the same time felt helpless and aggrieved. Because the overrun pass was torn up, Master Li couldn't get on the highway that day, so he had to take the low-speed road, which caused his trip to be greatly delayed.
Due to the seriousness and injustice of the matter, Master Li was strongly indignant, and he decided to make the incident public, through the Internet**, hoping to cause itSocialand the attention of law enforcement. Soon, this ** spread on the Internet, causing heated discussions among the majority of netizens. Many netizens expressed their anger at the law enforcement officer's behavior, believing that he deliberately embarrassed Master Li, which was too hateful. Some netizens also called on the relevant departments to severely punish the law enforcement officer and give the driver justice.
The fermentation of the matter further attracted the attention of the public, and more and more people felt unjust about Master Li, feeling that the driver was already having a hard time, but he was wronged for no reason, which made life even more difficult. For Master Li, he didn't expect that his complaint would cause public outrage. In an interview with **, Master Li insisted that his documents were genuine and in compliance with vehicle regulations. He said that if the vehicle and the documents did not match, the toll booth would directly notify the driver to return, but it was the first time he had seen such an act of being suspected and torn up and then denied. The power is indeed enormous, and the voice on social media makes this law enforcement officer feel very cramped.
After the matter fermented, the law enforcement officer realized that his behavior was inappropriate and caused trouble to Master Li, so he chose to apologize to Master Li through **. The law enforcement officers said that their act of tearing up the overrun permit was wrong and expressed their willingness to correct it. He also told Master Li that he could greet him directly the next time he came to the toll booth. However, Master Li rejected this apology, saying that he was legally carrying an overrun permit and did not want to suffer such a grievance again, and planned to stop driving long distances and planned to sell the car.
The other party also said that he hoped to make friends with Master Li, thinking that everyone was their own person, and there was no need to argue about such a thing. However, Master Li is not willing to make friends with such a person, and he may feel that no matter how good things he says, it is useless. The law enforcement officer directly asked Master Li how much money he wanted to make him angry, and Master Li insisted on his original situation, hoping that the other party would publicly apologize on the Internet and compensate for the printing fee of one dollar needed to apply for a new certificate. However, the other party could not meet this simple request, and even asked Master Li how much money he needed to dissipate his anger.
This conversation is undoubtedly a failure of communication, and it also raises questions about the cultivation and quality of this law enforcement officer. His irrational behavior and attitude sent a false signal to Master Li that only money could calm his anger. However, such an idea is wrong, and if you don't even have the courage to admit your mistakes, how can you get public approval?The law enforcement officer's actions not only shredded the driver's overrun permit, but also shredded his credibility in the eyes of the public.
The incident caused public concernHighwaysThe management company questioned that the public generally believed that the staff at the highway toll booth should provide peace of mind and comfort for driversTransportationenvironment, rather than deliberately looking for stubble, makes the driver feel troubled and aggrieved. For such doubts,Lv LiangSouthHighwaysThe management company released one on December 7Bulletin, apologized for the actions of the law enforcement officers and took appropriate measures. BulletinThis nameGovernance superThe company apologizes for the dissatisfaction of the driver and crew due to the inappropriate words and deeds of the personnel at work. In order to solve this problem, the relevant authorities have stopped this nameGovernance superinspector and transfer him outGovernance superAt the same time, the stationmaster of the toll station was ordered to conduct a thorough inspection. The company said it would strengthen the staffDisciplineStyle management, improve the quality of employees, and provide better services for past drivers and passengers.
Such responses and measures undoubtedly show the importance of the relevant departments to the incident and respect for public opinion. HighwaysAfter acknowledging the mistakes and misconduct of law enforcement officers, the management company took corrective measures to protect its credibility and image. At the same time, the company also made it clear that it will strengthen the management and training of staff, improve the quality and service awareness of staff, and provide better service quality. Such a response is a positive sign for the public and a good model for future work.
In general, in this incident, a law enforcement officer shredded the driver's overrun permit because of his unreasonable behavior and attitude, and justified it unreasonably, which aroused strong public anger and criticism. Under the pressure of **,HighwaysThe management company responded to the incident and acted accordingly. This incident is not only a highway management issue, but also involves the belief that any kind of organization is an order and harmonyDisciplineWhether it is concerned with their structure, governance, culture, it does not matter, or what they should do. In this case, the employee's unreasonable and contemptuous behavior of public authority not only disgusted himself, but also tarnished the reputation of the entire organization. This is an issue that a good organization should take seriously, and if the organization remains silent, then its credibility will be in fact undermined.
According to Zhao Huanzhong, a lawyer at Zheng Pingde Law Firm in Shanxi Province, an out-of-gauge permit is a special document used for those vehicles that need to transport out-of-gauge goods. According to the relevant regulations, it is necessary to have an overrun permit, otherwise you will be subject to penalties such as fines. In this case, if there is a problem with the law enforcement officer, he should deal with it through a legal procedure instead of destroying the driver's documents. In addition, when dealing with such disputes, law enforcement officers should respect the legitimate rights and interests of drivers, provide evidence and respect drivers' explanations.
At the same time, the organization should also conscientiously fulfill its responsibilities to protect the rights and interests of the public, and to protect openness, transparency and opennessAccountability。When an employee's behavior is disputed, it should be investigated and necessary corrective action should be taken in a timely manner. In this incident, the company investigated the incident, stopped the employee's work, and decided to transferGovernance superJobs. This timely response is important to restore the public's trust in the organization.
Finally, the exchange of apologies with law enforcement officials demonstrated the company's sincerity and determination to resolve the issue. However, this time the communication was clearly not effective and did not alleviate the driver's anger and concern. The conversation between the two men did not get to the heart of the matter, as the driver was more concerned about his rights being protected than just a simple apology. In this case, organizations should pay more attention to communicating with drivers, listening to their voices, and taking concrete steps to solve the problem, thus restoring their trust in the organization.
To sum up, this incident reminds us that both organizations and individuals should abide by laws and regulations and respect the legitimate rights and interests of others. Organizations should act quickly against unreasonable behavior by employees and restore public trust in themselves through open transparency and careful communication. In this way, the credibility of the public can be protected and the reputation of the organization can be maintained.