Policy Introduction
policy introductionInsurance is an economic safety net that people seek to cope with risks and uncertainties. However, when the promises in the insurance contract do not match the reality, people's trust and expectations of the insurance company can also be undermined.
News content
contentRecently, a woman's purchase of an insurance product called "participating insurance" has sparked controversy. She was promised that she would get her "principal" back after 10 years of payment, but the insurance company rejected her request, saying that she had paid the premium rather than the "principal". Such insurance controversies have raised questions about the fairness and transparency of insurance contracts, as well as the protection of consumer rights.
Ms. Han purchased a "participating insurance" product from Great Wall Life Insurance Company. This product is advertised as a savings type of insurance with annual dividend income, and after 10 years of payment, you can get back the principal and interest in a lump sum, or choose to continue to enjoy the income. Ms. Han felt that the product was very cost-effective, so she signed the contract and began to pay an annual premium of 10,000 yuan.
However, Ms. Han did not read the terms of the contract carefully and did not notice a detail in the contract: the insured must be 80 years old in order to get the principal back. This means that Ms. Han will not be able to get back the 100,000 yuan she paid until 2094. This fact shocked and outraged Ms. Han, who believed that she had been deceived. Ms. Han said that when buying insurance, Zhang did not tell her about this restriction, but repeatedly emphasized that the principal could be withdrawn at any time. "He said that this product is like saving money, but the interest rate is much higher than that of the bank," Ms. Han said. He said that as long as he pays for 10 years, he can get back the principal and interest, or continue to save to enjoy higher returns. He said the product is very flexible and can be monetized at any time. Ms. Han said that when signing the contract, Zhang also helped her understand the general content of the contract, but did not mention the 80-year-old restriction. After purchasing insurance, he did not pay attention to the insurance situation often, but only paid the premium on time every year and received some dividend notices.
However, after paying the premiums for the seventh year, Ms. Han's financial situation changed. So, she contacted the insurance company and asked about the procedures and conditions. What Ms. Han did not expect was that the insurance company told her that she could not withdraw the principal and interest in advance, because according to the contract, the insured must reach the age of 80 to get the principal back. This means that Ms. Han will not be able to get back the 100,000 yuan she paid until 2094. Ms. Han said that she did not carefully check the terms of the contract at that time, but believed Zhang's explanation and signed the payment. "I think he's a professional and he should know these things," she said. And he also bought this product, I don't think he will hurt me. and believe that the insurance company is defrauding the consumer. Ms. Han consulted with the insurance company several times, but did not receive a satisfactory answer. Subsequently, she has filed a complaint with the insurance industry association and is ready to defend her rights and interests through legal channels.
Optimal viewpoint
lvkeyou point of view
Fairness and Transparency in Insurance Contracts This insurance controversy has raised concerns about the fairness and transparency of insurance contracts. People are beginning to question whether insurance companies have an obligation to provide clear, unambiguous, and complete insurance contracts so that consumers can fully understand and know what they are buying. People have also begun to call for stronger regulation and regulation of the insurance industry to protect the rights and interests of consumers.
We remind you that consumers must carefully read the terms of the contract and understand the terms and conditions when purchasing insurance products. Don't just listen to people's explanations, and don't believe verbal promises. Only by understanding the terms of the contract can you better protect your rights and interests.
When consumers find that their rights and interests have been infringed, they should take timely action and negotiate with the insurance company to solve the problem. If the negotiation fails, you can complain to the relevant regulatory authorities or protect your rights and interests through legal channels.
Editor|Ryan Chung.
Design|Jiang Jitao.
Audit|Tang Haifeng.
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