This year, Wuliqiao Street further optimized the supply of elderly care services and launched a "smart elderly care" service system, relying on information technology and intelligent equipment, through the vertical integration of home, community and institution, and horizontally expanding intelligent application scenarios, so as to maximize the actual needs of the elderly group in the jurisdiction.
In order to better meet the growing demand for diversified and personalized elderly care services for the elderly, the street has built a platform and circulated data to vertically break through the service barriers of home, community and institutions, and promoted the effective extension of high-quality elderly care services in the whole jurisdiction with a maintenance card as the anchor point, from project superposition to interactive and integrated development, and built the elderly care service into an organic whole, so that the elderly can enjoy high-quality services unhindered.
Home care for the elderly is an important part of the elderly care service, involving many projects such as "careful support", "intimate medical assistance" and "love and cleaning" in the existing services in the street. For the home-based service project, Wuliqiao Street has built a smart service platform and built a service guarantee system supported by information network data. When the waiter provides door-to-door services, he or she needs to scan the code and link the street maintenance card to confirm the service object, record the service time, upload the evaluation of the elderly after the service is over, and synchronize it to the street service background in real time to achieve a closed loop. The whole process of service can be tracked and traced, and the service plan can be adjusted in a timely manner according to the feedback of the elderly, reducing management costs and providing more efficient background supervision and support, ensuring the quality and safety of home services for the elderly.
With the help of digital information platforms and Internet of Things devices, the hospital integrates intelligent technology into daily operation and management, and realizes the implementation of multiple intelligent service scenarios such as one-click check-in, one-click settlement, smart care, meal matching, and electronic records of cultural and recreational activities. Through real-time monitoring, sensing equipment and linkage of maintenance cards, the integration and association of people, things, services and information are realized, and the living Xi habits, activity paths and health conditions of the elderly can be controlled in a more timely and accurate manner, so as to improve the operation and management efficiency of the institution and bring practical peace of mind and convenience to the elderly and their families.
Relying on data statistics and analysis, each day care center can dynamically grasp the activities and preferences of the elderly, accurately determine the best tasks according to local conditions, improve residents' satisfaction, and maintain the vitality of the institution, so as to better play the "embedded" role of the day care center.
In order to improve the comprehensiveness and integrity of smart elderly care, the street also actively plays the role of the pension card to further create an environment of digital governance and elderly care in the community. Since May this year, the number of users of the card has been rising, and the number of users has exceeded 170,000. The street takes this as a starting point to create a "1+7" service pattern, make up for the current shortcomings, and enrich the service supply. During the visits, it was found that many elderly people had more needs in diversified meal assistance and community life services. To this end, the street has joined hands with the Shop Autonomous Alliance to expand seven service sectors covering community meal assistance, quality life, personal cleaning, oral care, life services, medical health, and entertainment and leisure on the basis of the original services. Up to now, the number of stores using the card has increased to nearly 30, hoping to let more elderly people in the community enjoy diversified and high-quality elderly care services and inject new vitality into the elderly life.
In addition to strengthening the vertical linkage between homes, communities, and institutions, the street has also continuously deepened the connotation of smart elderly care, and horizontally expanded to promote the all-round application of multiple smart scenarios such as smart management, smart security, smart service, smart public welfare, smart popularization, and smart products. Combined with the actual work, the street optimizes the supply of products, improves service efficiency, strengthens service management and guarantees, and also pays full attention to the acceptance and application ability of smart products by the elderly, and introduces smart public welfare and wisdom popularization to empower the elderly, so that the silver-haired group can "want to use, make good use of, and love to use" smart technologies and products, and truly share the "digital" dividend.
In addition, in order to ensure the normal and long-term development of smart elderly care services, the street optimizes the composition of elderly care service resources and explores the working mode of elderly care service consortiums. Wuliqiao Street absorbs more high-quality pension service resources to join, refines the internal division of labor, establishes a subordinate "smart consortium" group, launches new projects such as smart travel and smart finance, extends the content and scenarios of smart pension services, introduces technical support, continuously improves the landing plan according to the feedback on service projects, further optimizes the connection between supply and demand, and strives to maximize the demand for community residents for pension services, and realizes the healthy development of smart pension "from existing to excellent".
In the future, Wuliqiao Street will continue to make smart elderly care services deeper, more detailed and more practical, use intelligent means to further improve the quality and efficiency of services, and further improve intelligent technology based on the needs and Xi of the elderly, so as to better help residents enjoy convenient, accessible, safe and reliable elderly care services.
Author: Shanghai Huangpu.
Editor: Zhou Chen Responsible Editor: Su Zhan.
*: Shanghai Huangpu.