E-commerce has been in the rivers and lakes for ten years, and all kinds of winds and waves have been seen.
But today, I was stumped by a small level of "48 hours".
Temu products have passed the audit, and the mood is beautiful, but when I look at the "48-hour shipment" prompt, I feel a sigh in my heart.
What are we most afraid of in e-commerce?Insufficient inventory and slow delivery are directly related to the customer experience and store ratings. If you can't do it in these 48 hoursWill there be any fines and penalties?
Start planning for my 2024
But then again, ten years of e-commerce experience is not vegetarian either. We have to analyze calmly and find a solution quickly.
1.Timely and urgent communication with buyers: time is urgent, call directly w**, explain the situation, see if you can buy some time, or send part of the goods first.
2.Adjust the delivery plan: give priority to meeting the first demand, and reduce the original 30 pieces per piece to 10 pieces of the first priority demand to ensure the delivery rate within 48 hours.
Truth be told, this48 hours though can also be ignoredIt's a big deal that the 48-hour delivery rate in the background is reduced a little, and the average delivery rate can be increased by raising the delivery rate later. The main thing is to see how we deal with it.