Hi, I'm a digital employee of Indus, everyone's intimate assistant.
With the rapid development of artificial intelligence, the service industry is facing unprecedented changes and accelerating towards the intelligent era. How to provide more efficient, intelligent, and high-quality services and experiences has become a top priority for enterprises.
As the industry's first productivity scenario tool that explores the dual productivity of work efficiency and business efficiency within enterprises, Indus Digital Employees has been committed to creating revenue for enterprises from customer acquisition, service and other business scenarios. This issue will take you to an in-depth understandingThrough the AI intelligent customer service built by Wutong digital employees, how to achieve business growth for enterprises while also helping enterprises reduce costs
*Customer service is an important bridge for enterprises to communicate with customers, which can bring more business opportunities for enterprises and improve customer service efficiency.
Indus Digital Employee AI intelligent customer service is not only the evolution of customer service, but also the engine of enterprise business growth.
Whether facing new or existing customers, AI intelligent customer service can improve the customer acquisition rate and customer retention rate of enterprises while efficiently solving customer problems, until they help enterprises grow their business.
For new customers: Actively obtain customer clues in pre-sales consultation, and through in-depth understanding of customer needs and concerns, AI intelligent customer service can recommend suitable products for new customers and answer doubtsEmpower new customers to complete purchase decisions faster.
For old customers: In the process of serving old customers, find customer pain points and new needs, and intelligently recommend related products or servicesPromote the expansion of old customers.
Enterprises that have used manual customer service are deeply aware that manual customer service has many problems such as low efficiency, high cost of personnel training, and unguaranteed user experience, and the "AI intelligent customer service" of Wutong digital employees can not only reduce the labor cost of enterprises, but also improve service efficiency.
Cost Reduction:The "AI intelligent customer service" of Wutong digital employees can significantly reduce the investment of enterprises in customer service manpower, and TA canProvide customers with multilingual services 24/7There's no need to worry about managing your customer service team or scheduling agents.
Complex task disassembly:Wutong Digital Employee "AI Intelligent Customer Service" has strong natural language processing capabilitiesHandle a large number of customer inquiries in real-timeThere is no waiting time. At the same time, Indus Digital employees alsoPossess the agent capability, so that AI intelligent customer service can be dismantled for complex problemsAnd solve them one by one. This feature makes "AI intelligent customer service" no longer just a mechanical Q&A machine, but a powerful assistant that can truly understand customer needs.
Multi-channel support:Indus Digital Employee "AI Intelligent Customer Service" is able to provide support on multiple channelsIncluding official website, enterprise WeChat, ** mini program, posters, etc. It enables enterprises to provide consistent services on platforms commonly used by customers, increase user interaction and engagement, help enterprises achieve omni-channel customer service operations, and enhance brand image.
After reading the above, you must also be curious about how to build an AI intelligent customer service through Wutong digital employeesIn fact, it is very simple, only two steps, 3 minutes to complete the AI intelligent customer service construction!
1.Build a user Q&A center
Let's say you're the IT leader of an enterprise, and the business department wants you to quickly build an intelligent customer service to answer all kinds of questions from customers during the use of the product. However, at the moment, you have almost nothing on hand but a bunch of product documentation, and you are at a loss.
However, with the support of Indus Digital staff, you can easily meet the challenges. You only need to drag these documents into the Wutong digital employee knowledge base, and you can quickly and conveniently build an efficient AI intelligent customer service system to meet the urgent needs of business departments.
Step 1:There is no need for too much manual processing, just import the original product documents into the knowledge base with one click, and passSmart importfeatures,AI efficiently organizes and cleans data and intelligently splits documents into multiple Q&A pairs. This process not only saves time and effort, but also ensures the real-time nature of the knowledge base content.
Step 2:Deliver powerfulVector-based knowledge base retrieval capabilityThe accuracy of data retrieval is improved, and the Q&A can be manually optimized, greatly improving the accuracy of answers.
2.AI-powered customer service based on knowledge base and CRM
Suppose your customers are no longer satisfied with the above intelligent Q&A based on the knowledge base, but want to know the order-related information, such as "whether the product is still under warranty", which requires reading the customer's order data in the CRM. Agent capability support for Indus Digital employeesIntelligently disassemble the requirements implicit in the customer's problem and map it to the knowledge base or CRM system.
Through the integrated platform of Indus digital employees, the AI intelligent customer service can be connected to the CRM system to realize services such as order status inquiry. The integration platform can also connect various internal and external information systems of the enterprise, such as ERP systems, so that AI intelligent customer service can provide more comprehensive and efficient intelligent services.
For example, if AI is the brain and the information system is the hands and feet, then the integrated platform is the nervous system that connects the brain and the hands and feet.
Small easter egg: Wutong digital employees also support AI intelligent customer service to answer questions in the image of "digital human".
Create a personalized and intelligent service experience to provide customers with more intimate and efficient support.
Choose Indus Digital Employees.
Help your business enter a new era of intelligent customer service.
Have any questions and queries.