Driven by the national dual carbon strategy, green environmental protection has become an inevitable trend in the development of construction machinery. Covering all categories of new energy equipment is one of the key directions of enterprise planning and development.
We should not only focus on the new energy products themselves, but also pay attention to the upgrading of after-sales service, so that enterprises can have the opportunity to occupy the future market.
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This issue of industry trends focuses on the improvement of customer purchase, use and after-sales service experience, Alva Systems integrates AR technology into the display and marketing, maintenance training and after-sales service of new energy products of construction machinery enterprises
AR Showcase Marketing, Product HighlightsFull presentation.
Alva AR display marketing application changes the traditional way, through the integration of virtual and real ways to allow customers to actively interact with each other, more comprehensive and intuitive understanding of the functional highlights, working principles, structural performance and other information of construction machinery products, so as to have a deeper understanding and understanding of the products.
For overseas sales scenarios, enterprises can use Alva Rainbow to remotely connect with foreign customers, and directly "bring" virtual device models to customers, and simultaneously show the functions and advantages of products. Make cross-border sales more flexible and convenient.
AR training guidance, maintenance operationsSafe and reliable
The use of new machinery puts forward higher requirements for the professional quality of operators and maintenance personnel. In order to avoid unnecessary loss and injury caused by misoperation, it is very important to train and guide relevant personnel.
Relying on the ALVA AR training guidance application, construction machinery companies can not only help customers get through the run-in period of new machines, but also meet their needs for employee training. Through mobile devices such as mobile phones, tablets, or AR glasses, customers can view the steps and prompts mapped with the real equipment one by one, and then complete the operation and maintenance of the new machine quickly and correctly, ensuring the service life of the equipment to a certain extent.
AR remote diagnosis assistance, fast and accurate after-sales response
In the case of a high degree of convergence of product technology and function, the speed and quality of enterprise after-sales service have become an important basis for users to choose brands. Especially with the increasing overseas export volume of China's construction machinery, the company's after-sales service has attracted more attention from customers.
Powered by the Alva AR Remote Diagnostics collaboration appAR Spatial AnnotationFunction, even for overseas customers, after-sales service personnel can achieve accurate communication with them and diagnosis of problems. Then, based on the AR solution synchronized to the field by after-sales personnel, equipment failures can be quickly addressed.
In addition,Support multi-person simultaneous interactive operationIt allows equipment problems and solutions to be synchronized to relevant personnel in real time, which not only improves the response speed of after-sales problems, but also ensures the accuracy of fault handling information communication.
The technology and quality of the product itself are important, but the productization of after-sales service as an important component throughout the whole life cycle of the equipment is also a necessary thing for the future development of construction machinery enterprises.
As an expert in industrial AR applications, Alva Systems has carried out in-depth cooperation with Sany Heavy Industry and other enterprises, widely empowering display marketing, training guidance, after-sales service and other links, helping enterprises develop intelligently, electrified and green, and injecting new impetus into the high-quality development of China's construction machinery.
About Alva Systems
Founded in 2011, Alva Systems focuses on the independent innovation of augmented reality artificial intelligence (AR AI) core technology, self-developed the underlying algorithm of spatial computing technology, and takes the lead in expanding practical applications.
In the industrial field, the company focuses on the deep combination of Augmented Reality (AR) technology and manufacturing industry, and has formed a rich and complete AR product line after full practice, opening up a wide area application space, and is a leader in international industrial Internet of Things and "digital twin" solutions.