Today's Yongzhou NewsRecently, the author saw in the office hall of the Yongzhou Lingling Administrative Service Center that the staff was patiently helping the masses who came to work to sort out the materials.
I didn't think I could do business at noon!I was very touched by the exceptional attitude of the staff and no complaints. Brother Tang, a citizen who has handled an industrial and commercial business license in Daximen Community, Nanjindu Street, said.
In the past, many people complained that "I started work at the window, and I finished work at the window", and wanted to do something, but there was always a conflict in time, resulting in many problems not being dealt with in a timely manner, which increased the difficulties for the masses.
There is no trivial matter in people's livelihood, and branches and leaves are always related. Since the beginning of this year, the Lingling District Administrative Service Center has opened a "flexible" window, which does not rest at noon and delays getting off work in the afternoon, so as to solve the problems of enterprises and citizens and provide convenience for the enterprise masses to the greatest extent.
The approval speed is very fast, it is processed on the same day, and the business license can be obtained on the same day. Under the guidance of the staff, Brother Tang submitted the business of "individual industrial and commercial household registration" and soon received the business license.
In the past, we needed to check the materials submitted by the public one by one on the spot, for fear of reading the wrong approval. Zeng Zhengtao, the person in charge of the service center, told the author that now, the masses can apply directly online, and as long as there is a network, they can be submitted for processing, which improves the efficiency of examination and approval.
Since the beginning of this year, the Lingling District Administrative Service Center has taken the opportunity of "organizing the secretary of the ring competition" and "four years" (seeking truth and pragmatism to tackle tough problems, breaking through reform and opening up, optimizing the business environment, and improving the style of cadres) activities, and guided party members to take the lead in providing the masses with services such as "helping agents", door-to-door, appointments, delays, etc., focusing on the "key little things" in the work of enterprises and the masses, and making full use of the "can't do things" reflection window, 12345 government service convenience for the people**, The government service "good and bad evaluation" system and other issues reflect the channel, systematically sort out the troublesome and thorny things reported by enterprises and the masses, and contact the coordination window personnel to solve or explain the reply.
Not only is the process of offline handling clear and smooth, Lingling District has also promoted the reform of "one network, one door, and one time", fully implemented the online "one network for all services" for the enterprise masses, and made efforts at the four ends of the physical hall, online office hall, mobile APP, and self-service equipment to realize the whole process of online handling, continue to improve service efficiency, and leave convenience to the masses. A total of 164 centralized service windows have been set up, which can handle 454 government service matters and administrative licensing matters of 35 departments, so as to realize the "one-door" centralized and "one-stop" handling of government service windows and matters in the whole region, and truly let the masses "enter one door and do everything", and realize 454 items that can be handled immediately when they enter the hall, and 100% of simple matters can be done immediately. At the same time, the implementation of "nearby office" and "leapfrog office". By the end of October, more than 600 items had been "crossed-over" in the region.