Group photo. Red Net Moment Hengyang, December 19 (Correspondent Huang Aolan, Xiao Yuanhua) On December 15-16, the academic annual meeting of the Outpatient and Emergency Management Professional Committee of the Hunan Provincial Hospital Association was held in Changsha, and the annual meeting held a typical case competition of excellent service with the theme of "improving the feeling of medical treatment and enhancing the patient experience", which attracted more than 200 works to sign up for the competition, and 2 of the 4 cases declared by the Outpatient and Emergency Department of the Second Affiliated Hospital of South China entered the finals and won the excellent case award.
The entry of the Second Affiliated Hospital of Nanhua ""One Bed", "One Game of Chess" and "One Heart" - One Bed Management Practice of the Whole Hospital" illustrates the whole process of the implementation of one bed in the Second Affiliated Hospital of Nanhua in the form of a situational performance"Seven Modernizations" Leading, Towards Excellence - Continuously Improving Patients' Medical Experience" shares the implementation process of outpatient management of the Second Affiliated Hospital of Nanhua from 7 dimensions. Both cases are guided by the theme activities of improving the medical experience and enhancing the patient experience, and deeply practice the excellent service concept of the Second Affiliated Hospital of South China.
In February 2023, the Second Affiliated Hospital of South China will integrate and upgrade the original outpatient office to a first-level functional department - outpatient and emergency department. In order to improve the patient experience, the hospital understands the needs of patients from the aspects of outpatient system, outpatient process, outpatient quality and outpatient intelligent construction, and continuously improves the quality of outpatient services and improves the medical experience. The outpatient and emergency department will continue to be patient-centered and aim at the concept of excellent service, so as to provide patients with more warm and excellent services.