Mr. Ji reflected.
He canceled a delivery order.
I was deducted money and service points.
I don't think it makes sense.
Mr. Ji is in his Chinese New Year's Eve.
Elevator maintenance on a project in Hangzhou.
The monthly salary is more than 4,000 yuan.
Some time ago, I started working part-time as a Dada rider.
Mr. Ji: It's not long for seven or eight days, I usually run at seven o'clock (in the evening), and then sometimes I run until eleven o'clock, sometimes I run until more than twelve o'clock, depending on the situation, sometimes four singles and sometimes five singles.
Reporter: Then if you work part-time, how much can you earn by running a night?
Mr. Ji: This is because I am a novice, and the list is not a high-quality order, and if it is an hour, it will only be more than ten yuan.
The software is displayed in the background.
It was nine o'clock in the evening on December 15th.
Mr. Kee was fined $10.
4 service points will be deducted.
The reason: cancellation penalty.
Tickets cannot be appealed.
Mr. Ji: I took an order in Dada, it was raining that day, so I ordered another order, I (mobile phone) is a full screen, if you touch it, it may be misoperated. The distance between the two orders is different, and I want to cancel one order to deliver.
The reporter took a look at the sending and receiving points of the two orders.
The direction of travel is one to the west and the other to the north.
Mr. Ji: I contacted the customer service as soon as possible, and the customer service said that he couldn't cancel the delivery, and then I wanted to ask him what to do, and he said that he could only cancel for personal reasons, and after canceling for personal reasons, it would be punished.
Reporter: Have you ever contacted the person who placed the order?
Mr. Ji: There is no one who placed the order, so I will contact customer service as soon as possible.
Reporter: Contact the person who placed the order, you tell people that my order is a bit far, and place a new order or what.
Mr. Ji: I didn't think there was such a method.
Mr. Ji said. Finally, he considered the possibility of a timeout.
One of the orders was canceled.
At the interview, Mr. Ji's service score on the platform was 96 points.
Within the scope of normal permissions.
But he said there will still be an impact on taking orders.
Mr. Ji: It is more difficult to receive high-quality orders, and high-quality orders are orders with relatively large amounts and relatively close distances. My appeal is to see if I can return this service to me, because I am a novice, there must be some rules that I don't know, for example, if you order an extra order, what should you do, you should add it to the mobile app, so that we will be clearer.
Dada Knight official customer service: If you cancel the order for your own reasons, the ticket cannot be appealed, and the money and points cannot be returned.
Reporter: Hello.
Dada Knight Official Customer Service: Hello.
Reporter: We are reporters from Zhejiang TV 1818**.
Dada Knight Official Customer Service: Hello.
Reporter: I would like to ask, if a rider accidentally orders two orders that are far apart, what will your platform generally advise him to do?
Dada Knight Official Customer Service: If you have this question, I will help you make an appointment with the supervisor to call you back later, can you see it?
Mr. Ji thinks.
Everyone makes a mistake sometimes.
The rules of the platform could be more user-friendly.
And the rider should be given reasonable and effective advice.
Later, Dada sent a text reply.
In accordance with the rules of the platform.
For personal reasons.
Unable to deliver to customers in a timely manner.
Penalties will apply.
There are also corresponding rules displayed on the APP.
If there are special circumstances.
You can appeal on your own.
Credentials can also be submitted to the customer service team.
The platform will reply as soon as possible after verification.
In accordance with the rules of the platform.
The service score is less than 81 points, and you can't accept high-quality orders.
The current Knight Service score is 96 points.
It will not affect the rider's subsequent orders.
The platform has daily training for new riders.
Both online and offline.
You can choose the nearest session to participate (1818** eye).