How do I export a record of an archived session content?How do I export and view the saved chats?This article will go into more detail about the export process.
1. Basic export operations
In the employee, customer, group chat interface, we can find a very convenient function - the export button. After clicking this button, an option box will pop up and we can select the time range for which we want to export the recordings. For example, we can choose to export the chat history of the last week, or we can choose to export the history of a specific day. Next, we need to select the relevant people, the members who are involved in these chats. We can check the chat history that needs to be exported, and select the corresponding person or group chat. Finally, you just need to wait for the export. The selected chat history is automatically exported.
2. Batch selection and export format
If we have a lot of chat history, exporting them one by one can be tedious. However, don't worry, the system also offers the ability to select and export in batches, so that we can handle a large number of chats more efficiently. Just go to the chat history module, click the "Export" button, and then enter the Select Members module. In this interface, we can check in batches, select all the members that need to be exported, and then export. At the same time as exporting, the system will also save the chat history as an Excel format file, so that we can view and manage these records more conveniently. The exported Excel file contains the chat history ID, sender, recipient, specific content, time, and the path of the attachment on the server. It should be noted that due to the limitation of Excel document storage, the file does not display the specific information of the chat content, but the file path. In addition, each one-on-one and group chat occupies a separate sheet, which makes it easier to organize and manage these records.
3. Export chat records of other modules
In addition to exporting to employees, customers, and group chats, the search interface for retired employees, customer conversations, and group chats also provides export buttons. In this way, we can filter and export records from specific angles according to our needs. For example, we can filter by departing employees or specific customers, and export the corresponding chat history. The existence of this feature makes us more flexible and efficient when viewing and managing chat history. Not only that, but we can also easily export the group chat history by using the export button in the search interface of the group chat. These exported chats can be saved to a local document for viewing and organizing at any time.
There are some basic things that need to be done to export and view the session content archive. First of all, we need to click the "Export" button in the employee, customer, group chat interface, select the time range and related people, and then wait for the export. If there are a lot of chat history, we can use the function of bulk selection and export. The export format is Excel, which contains all the information of the chat history. In addition, it is possible to export records from the search screen for retired employees, customer conversations, and group chats. The existence of these functions provides great convenience for our work and management.