Supermarket self-checkout machines are going to be removed
The cost of living for Australians is rising.
Supermarket and other thefts are record-breaking!
As a result, the retail industry loses $9 billion a year
Retailers in places like the United States and Canada have announced.
Remove the self-checkout machine
Because some customers prefer to talk to the cashier.
But Australian woolworth and coles still insist on using it!
More and more retailers are abandoning self-checkout machines!Australians have multiple lives under pressure, and supermarket thefts are frequent!Approximately $9 billion is lost annually
Ten years ago, supermarkets around the world, including Australia, introduced self-checkout machines in the hope of reducing labor costs by reducing the number of cashiers.
According to the latest news report,But the system isn't loved by all customers, as some shoppers prefer to talk to the cashier.
Now, after years of shopper complaints, some stores are taking action, with U.S. supermarket Walmart and British grocery chain Booths recently announcing that they will be eliminating self-checkout systems after complaining about a lack of service and human interaction.
Canadian retail company Canadian Tires followed suit by removing all self-checkout booths from its Mississauga and North Bay, Ontario stores.
The scale of Canadian Tires is comparable to KMART in Australia.
I'm uncomfortable with using the kiosks, and I think some of my customers are uncomfortable too," Dwayne Ouelette, who took over the North Bay facility, told CBC.
I want my customers to see my cashier and at least talk to them if they have any questions or concerns," he said.
Shoppers at Canadian Tire applauded the move, with many saying:
I think it's more customer-centric. It doesn't rely on the customer to do the job for the retailer," one person said.
Another customer added, "I'm glad to see their self-checkout disappear. ”
Due to the lack of oversight of shoppers at self-checkout counters, many Australian stores are facing an increasing number of thefts.
Both Coles and Woolworths have announced a range of new store security measures this year to combat shopliftingExperts estimate that theft costs the Australian retail sector up to $9 billion a year.
There has also been an alarming increase in violence against supermarket and retail workers.
If you're a thief, we'll catch you," Matt Swindells, COLES' chief operating officer, told A Current Affair in September.
This new technology can track shoppers' every move from the moment they walk into the store, including overhead cameras, trolley locks, smart doors, and security machines.
Compare **finder recently discovered,With the cost of living on the rise, Australians are stealing from shops, petrol stations and cafes in record numbers.
In a survey of more than 1,000 respondents, 12 per cent admitted to stealing in the past 12 months due to financial pressures, which equates to 2.4 million people in Australia.
The survey also found that 5 per cent of Australians had stolen items at a supermarket self-checkout, while 4 per cent had lied about what they scanned – for example telling the computer to weigh onions instead of pears.
Richard Whitten, a financial expert at Finder, explains:"A lot of people are having a hard time because of the massive cost of necessities like gasoline, rent and energy. ”
The result is that more and more Australians are stealing consumer goods in order to survive.
Both Woolworths and Coles are still sticking with self-checkout machines, as millions of transactions are made on self-service kiosks every day.
A Woolies spokesperson told Newscom.AU: "We know that some customers prefer to be served by a team member, which is why all of our stores offer this option. ”
However, Matt Schulz, a prominent credit analyst in the United States, said retailers around the world were "struggling" with whether it was worth keeping self-checkouts and risking increased theft in stores.
I don't think self-checkout will disappear completely, but I think we'll see a lot of retail re-offer shoppers more balanced options. ”
Conclusion
Ten years ago, self-checkout machines were introduced, helping supermarkets and other retailers save huge labor costs and reduce customer queuing times. But today, the move also shows some drawbacks, such as some customers preferring to talk to the cashier at checkout, and theft in the retail industry due to the lack of adequate regulatory measures. In response, retailers in places such as the United States and Canada have announced that they are abandoning self-checkout machines, but Woolworth and Coles in Australia are still sticking with them.
The 75-year-old lady in Australia spent a huge amount of money to enjoy her old age on a cruise ship, but the shipping company was forced to cancel the entire trip because she could not buy a ship. Someone even sold their house for this trip. What do you think about this?If it's you, are you willing to spend $350,000 on a cruise in your old age?
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