[**Jinan People's Congress Important Activities].
Han Jinfeng led a team to investigate the 12345 citizen service** and the municipal administrative examination and approval service work Published: December 19, 2023 Views: 2 times
On December 19, Han Jinfeng, director of the Standing Committee of the Municipal People's Congress, led a team to the municipal affairs service center to investigate the 12345 citizen service** and the municipal administrative examination and approval service.
In the reception hall of the municipal affairs service center, Han Jinfeng learned in detail about the hot issues and handling procedures reflected by the citizens, and listened to the overall operation of 12345 citizen services, the development and application of big data, the immediate handling of enterprise appeals, the intelligent construction and the publicity and implementation of the "Jinan 12345 Citizen Service Regulations". Han Jinfeng pointed out that the 12345 citizen service is a bridge of communication between the masses and the masses, which is of great practical significance for promoting the transformation of functions, improving the service process, smoothing the demands of the masses, safeguarding the interests of the masses, and enhancing the image and credibility of the masses. We must always adhere to the people-centered, demand-oriented, problem-oriented, and satisfaction as the goal, respond in a timely manner, and make every effort to solve the urgent, difficult, and longing problems reflected by the masses through the first time. It is necessary to continuously optimize the work process, focus on promoting intelligent and thematic construction, and further improve the efficiency, effectiveness and effectiveness of answering and handling. It is necessary to further do a good job in the publicity and implementation of the regulations and the awareness of the masses, continue to improve the ability to handle the law in accordance with the law, and strive to build the 12345 citizen service into a service platform trusted by the citizens and convinced by the society.
At the Municipal Administrative Examination and Approval Service Bureau, Han Jinfeng inspected in detail the overall operation of the provincial and municipal integrated administrative examination and approval service hall, the "one-stop handling" of the preferential enterprise policy, the examination and approval reform of engineering construction projects, and the 3D immersive experience hall of government services. Han Jinfeng emphasized that it is necessary to continue to build the brand of "complete in Quancheng", focus on creating a first-class business environment, accelerate the construction of a "minimalist approval" model, deepen the "one-stop processing" of preferential enterprise policies, and continue to optimize the government service system. It is necessary to widely listen to the opinions and suggestions of various enterprises on Jinan's municipal affairs services and enterprise services, and provide accurate services for enterprises "face-to-face" and "one-to-one". In accordance with the requirements of the "Jinan Municipal Administrative Examination and Approval and Supervision and Management Coordination and Linkage Regulations", all links and processes of Jinan City's administrative examination and approval management should be standardized in accordance with the law, and efforts should be made to build a collaborative linkage working mechanism with clear rights and responsibilities and efficient operation, so as to realize the closed-loop chain operation of approval, supervision and law enforcement, and promote the continuous optimization of the city's business environment.
Huang Guili, deputy director of the Standing Committee of the Municipal People's Congress, and Chen Yong, secretary general, attended the event.
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