Winter is coming, and many people want to experience the charm of snow and ice. As the largest ice and snow theme park in China and even the world, Harbin Ice and Snow World attracts countless tourists every year. This year's Ice and Snow World is unprecedented in scale, with many new highlights and ideas.
However, on the first day of the park, something unexpected happened. After queuing for hours in the cold wind of more than minus 20 degrees, some tourists went so far as to shout "refund tickets" and file complaints online. What's going on here?What countermeasures has Ice and Snow World taken?
On the first day of the opening of the Ice and Snow World, it encountered a "refund door".
At 11 a.m. on December 18, the 25th Harbin Ice and Snow World officially opened. According to the official introduction, this year's Ice and Snow World covers an area of 810,000 square meters, with 250,000 cubic meters of ice and snow, and 65 groups of ice and snow landscapes have been built, with more than 100 single landscapes, which is the largest in the past. There are also a variety of entertainment facilities in the park, such as super ice slides, ice and snow shows, and four-season ice and snow projects, so that visitors can have fun in the ice and snow.
However, on the first day of the park's opening, some visitors shouted "refund tickets" on the spot and filed complaints online. It is understood that these tourists mainly have the following dissatisfactions: the ticket for the Ice and Snow World is 328 yuan, the discount ticket is 240 yuan, and the free ticket is 800 yuan. Some tourists think that this ** is too expensive, does not meet their expectations, and is not reasonable.
Due to the large number of ** on the first day of opening of the park, coupled with the security check, ticket inspection, temperature measurement and other procedures in the park, visitors have to queue for several hours before entering the park. Moreover, some entertainment projects in the park also need to wait in line, and some even have to wait for more than an hour. This makes some tourists feel bored and cold and feel that it is not worth it.
Some tourists reported that the staff in the park had a bad attitude, and some were even rude and unwilling to help tourists. In addition, the catering and sanitation in the park are also unsatisfactory, some restaurants are closed, some toilets do not have hot water, and some garbage cans are overflowing, which makes tourists feel very uncomfortable. These tourists believe that the Ice and Snow World did not provide them with a good environment to play, but let them spend a day in the cold and boredom, so they asked for a refund and complained to the scenic area.
Ice World responded and apologized
In the face of tourists' dissatisfaction and complaints, Ice and Snow World also responded. On December 19, Ice & Snow World Co., Ltd. issued a statement apologizing for the unpleasant experience of tourists and explaining and explaining some problems.
Ice and Snow World said that the ticket ** was determined based on market research and cost accounting, and compared with last year, the price did not increase, but decreased. Moreover, in order to allow more tourists to enjoy the fun of ice and snow, Ice and Snow World has also launched some preferential policies, such as advance reservations, group ticket purchases, special group discounts, etc., so that tourists can buy tickets at a lower **.
Ice and Snow World said that due to the popularity of the park on the first day of opening, the queue time of visitors exceeded expectations. In order to alleviate this problem, Ice and Snow World has taken some measures, such as increasing equipment and personnel such as security checks, ticket checks, and temperature measurements, optimizing the flow of visitors, and improving the efficiency of entering and exiting the park. At the same time, tourists are also reminded that in order to avoid congestion during peak hours, they can choose to travel off-peak, book tickets in advance, use e-tickets, etc., to reduce queuing time.
Ice and Snow World said that it has carried out serious investigation and treatment of problems such as poor staff attitude and poor catering hygiene reported by tourists, held relevant responsible persons accountable and educated, and rectified and improved relevant facilities. At the same time, it has also strengthened the training and management of staff in the park, improved their service level and quality, and ensured that a warm and comfortable environment is provided for visitors.
The charm and challenge of the ice and snow world
Ice and Snow World uses ice and snow as a natural material to create a variety of ice and snow landscapes, some are created according to history, culture and folk customs, some are innovated according to modern technology and popular elements, some are imitated according to natural landscapes, animals and plants, and some are imagined according to fairy tales and myths and legends. These ice and snow landscapes are not only different in form and colorful, but also in the night through the light and ** for dynamic interpretation, to bring visitors both visual and auditory enjoyment.
Ice and Snow World not only has pleasing ice and snow landscapes, but also exciting ice and snow projects. Visitors can experience a variety of ice and snow sports in the park, such as ice skating, skiing, sledding, bobsleigh, etc., and feel the speed and passion of ice and snow. Visitors can also enjoy the art and charm of ice and snow in various ice and snow performances in the park, such as ice sculptures, ice paintings, ice dances, ice dramas, etc. Visitors can also participate in various ice and snow interactions in the park, such as ice mazes, ice castles, ice and snow mini worlds, etc., to experience the fun and magic of ice and snow.
The construction and operation of the ice and snow world requires the consumption of a large amount of ice and snow resources, which puts forward higher requirements for the development and utilization of ice and snow resources. While ensuring the quality and quantity of ice and snow resources, the ice and snow world needs to pay attention to the conservation and circulation of ice and snow resources, avoid waste and pollution of ice and snow resources, and protect the ecology and environment of ice and snow resources.
The reception and service of Ice and Snow World needs to face a large number of tourists, which puts forward higher requirements for the management and service of ice and snow tourism. While ensuring the safety and satisfaction of tourists, Ice and Snow World needs to pay attention to the diversion and guidance of tourists, avoid crowding and conflict of tourists, and improve the experience and happiness of tourists.
Conclusion
Ice and Snow World is an ice and snow tourism destination worth visiting, which not only allows tourists to feel the beauty and fantasy of ice and snow, but also allows tourists to understand the culture and wisdom of ice and snow. Although Ice World is also facing some difficulties and problems, it is also constantly improving and perfecting to provide visitors with a better ice and snow experience. We believe that the Ice and Snow World will get better and better, and we hope that more people can come to the Ice and Snow World to enjoy the fun of ice and snow and feel the charm of ice and snow. The official response to the refund incident of Ice and Snow World