Why do you think it's the problem and he thinks it's the problem?
Hello!I am an intensive reader, and today we want to ** the concept of **, is to define the problem.
Defining a problem means defining the boundaries and scope of the problem. Different definitions produce different problems, different quality, and different values.
Let's look at a case. There is an inner tube processing plant for truck tires that needs to be screwed with valve caps on the inner tube trachea. Due to the production of thousands of inner tubes every day, workers have to manually screw thousands of valve caps, which can easily lead to finger pain, and workers are reluctant to do it.
Faced with this problem, if it were you, how would you define it?We can look at the problem from the perspective of managers at different levels.
For the desk supervisor, this could be a matter of improving the operating procedures to see how to twist and the fingers are not easy to ache.
For the head of the production department, this may be a matter of purchasing an automatic valve cap tightening device to see if the budget can be obtained.
For unions and the Ministry of Manpower, this could be a welfare and health issue to see if there is some pain relief solution.
For plant managers, this can be an issue of external collaboration. The factory manager may find that the inner tube is sold in a box to a tire store. Because the tire shop staff has to remove the valve cap, inflate it and then put it on, then the factory can wrap the valve cap in a plastic pouch when shipping, and provide it to the tire shop together with the inner tube.
It's not hard to spot,Different subjects, different levels, different sources, thinking priorities and positions, there will be different levels and angles of looking at problems, and finally defining completely different problems and producing different values.
You think there's a problem, he thinks it's okay;You think it's the problem, he thinks it's the problem;You think it's serious, but he thinks it's okay.
In this scenario, the problem defined by the supervisor of the station and the supervisor of the production department does not exist in the eyes of the factory manager, and will be defined as another problem.
It is not difficult to understand the relationship between spatial hierarchy and problem definitionIf you want to improve the quality of problem definition, you can switch the problem investigation level, try different levels of definition, and then think comprehensively.
For example, when defining a problem, an average employee can ask himself: If the head of the department looked at the problem, what would he think?If the head of the collaboration department looked at this problem, what would he think?
If the leader in charge or the general manager looks at this problem, what is the difference in his perspective?If the company's customers look at this problem, his focus is on **?
In addition to defining the problem according to the spatial hierarchy, we can also draw inferences from each other and define the problem in combination with other dimensions such as time.
One concept per day, one step per year. I'm a condensed reader, and today we are together **, the 111th concept definition problem. Thank you for your company!