Today, quality management is an effective strategy that can help organizations improve their overall performance and lay the foundation for sustainable operations. In short, the goal of quality management is to ensure a continuous pursuit of excellence.
Here we briefly summarize the seven principles of quality management, which are the basis for the development of the quality management system of ISO 9001:2015.
The main focus of today's quality management is to meet customer requirements and strive to exceed customer expectations, which is the same philosophy of Six Sigma management.
Primary focus: Provide opportunities at every level of customer interaction to create more value (business opportunities). Understanding the potential needs of current and future customers and other stakeholders can help your organization grow sustainably.
Leaders at all levels establish aligned goals and directions, and create a welcoming environment that engages employees in achieving organizational quality goals.
Key focus: Establish a consistent purpose, direction, and engagement that enables the organization to align its strategies, policies, processes, and limited resources to achieve its goals.
All employees of the organization should be competent, properly authorized to engage in value creation, and employees who are authorized to participate in the organization should strengthen their employee capabilities to create value.
Main focus: It is important to manage the organization effectively, involve employees at all levels, and respect their individual development. Recognize, empower and reinforce skills and knowledge to engage employees to achieve organizational goals.
When activities are understood and managed into a process of mutual protection. To be a coherent process system, consistent and sustainable results can be achieved more efficiently.
Main focus: A quality management system is made up of interrelated processes. Understanding how systems produce their results, including all processes, resources, controls, and interactions, enables organizations to optimize their performance.
Successful organizations are constantly focused on improvement.
Key Focus: Basically, Kaizen is about keeping the organization at its current level of performance, reflecting changes in the internal and external environment, and creating new opportunities.
Decision-making based on analysis and evaluation of data and information is more likely to produce the desired results.
Key Focus: It is important to understand cause and effect and unintended consequences. Facts, evidence, and data analysis in decision-making bring greater objectivity and business opportunities.
For sustainable development, the organization manages its relationship with interest groups, such as key interest groups (stakeholders) such as businessmen and customers.
Relationship management essentials, the impact of an organization managing its relationships with interest groups to optimize its performance, is more likely to be achieved with sustainable development. It is often particularly important to strengthen the management of network relationships with business partners and partners.