Recently, a ** has aroused widespread attention on the Internet. **, a woman on a China Eastern Airlines passenger plane claimed to have more than 100** to pick up, crying and shouting to get off the plane. Subsequently, the customer service staff of China Eastern Airlines responded that the woman was emotionally uncontrollable due to the flight delay, and said that two staff members had been sent to assist in handling it.
Regarding this incident, the customer service staff of China Eastern Airlines said that they had noticed the woman's behavior on the flight and apologized for it. At the same time, they also highlighted the way airlines handle similar situations.
First of all, for emergencies such as flight delays, airlines will notify passengers in a timely manner and explain in detail. During this process, passengers may experience emotional out-of-control, but airlines will do their best to calm passengers and try to solve the problem.
Secondly, when it is found that a passenger is emotionally out of control, the airline will take measures in time. For example, they will arrange for staff to provide reassurance and assistance in dealing with the situation to avoid escalation. At the same time, they will also contact the relevant departments of the airport to coordinate the processing.
Finally, airlines will carefully summarize the lessons learned from similar incidents and continuously improve service processes and emergency plans. At the same time, they also called on passengers to understand flight information and service procedures in advance when traveling, so as to better respond to emergencies.
For this incident, the customer service staff of China Eastern Airlines expressed their deep apologies and promised to actively improve the service. At the same time, they also called on passengers to be rational about flight delays and other emergencies, and jointly create a harmonious travel environment.