In order to better meet customer needs, Win in the sales customer optimized the work order management function. This feature will help you record and process all kinds of service tickets, making the service process more efficient and convenient.
With the Ticket Center, you can easily manage tasks such as creating, assigning, updating, completeing, reviewing settlements, and return visits. In addition to associating important information such as accounts, contracts, contacts, and addresses, work orders can also be easily uploaded for comprehensive task management.
In addition, we have designed a workflow for you in the task status to better manage the tasks in different states. Whether it's an ongoing task or a completed task, you can keep track of its progress at a glance and adjust and optimize your work plan at any time.
The main features are as follows:
First, we provide a process that can be configured. You can flexibly configure the ticket processing process according to different service requirements to ensure that every link can be effectively managed. Whether it is pre-sales consultation, product problem feedback or complaints and suggestions, they can be handled professionally and orderly.
Secondly, we support form customization. You can add custom form items to a ticket based on your business requirements. In this way, you can gather more detailed information and follow up on it as needed.
In addition, we also provide an automatic dispatch function. When a new ticket is generated, the system intelligently analyzes and automatically dispatches it to the appropriate team members. This not only improves response speed, but also avoids delays caused by human error.
Finally, we have prepared a powerful ticket pool for you. All open or pending tickets are centrally stored here and sorted by priority. This gives team members a clear view of work progress, prioritizes urgent tickets, and improves overall efficiency.
The sales order management feature provides you with an efficient and convenient way to manage the sales process, helping you to handle the tedious sales work with ease. Come and experience it, let's win at the starting line of sales together!