China Consumer Daily |Written by Feng Tiefei.
December 7th.
Shanxi Province, Taiyuan City.
Notification by the two levels of consumer associations.
Oppose mandatory attention***
The results of consumer supervision.
Four main areas of problem were identified.
to 65 problematic enterprises.
Suggestions for rectification were put forward.
The operator of the problem is involved.
Haidilao, Tea Talk Lane, Manjie Dumpling Restaurant.
Parking lot of Stomatological Hospital of Shanxi Medical University.
Taiyuan long-distance bus station, etc.
This supervision and inspection activity.
There are 205 charging places in 6 urban districts of Taiyuan City, including 113 parking lots, 87 restaurants, 2 gas stations, 1 cigarette hotel, 1 flower shop and 1 Internet café.
Consumer perception is displayed.
Among the 205 places where the QR code is charged:
140 found no problems;65 had problems of varying degrees, including 30 parking lots and 35 restaurants. Observe and find problems.
There are four main aspects.
Mandatory follow*** jump to the Mini Program.
There are 29 parking lots and 15 restaurants that guide or force consumers to pay attention to the phenomenon of jumping to the mini program and obtaining user information, which makes the scan code payment behavior that should be convenient and fast become a complex operation process. Such as:
In the parking lot of Shanxi Medical University Stomatological Hospital, consumers need to pay attention to the Beijing Sunshine Haitian Parking Management *** enterprise number with IP of "HIP Parking" before they can pay the parking feeZhongtai parking lot also jumped directly to the "HIP Parking" WeChat mini-program after scanning the payment code;When ordering food at Haidilao (Jinyangli store), the clerk asked the attention *** to apply for the consumer's location, obtain the mobile phone number and verify it before ordering online. 02
Improper solicitation of consumers' personal information.
There are 15 hotels and 2 parking lots that have this problem. Such as:
After the user scans the QR code, Chahualong (Wanda Store) will automatically jump to its Mini Program, which will be automatically opened in the default privacy settings to allow access to the user's WeChat public information and receive personalized recommendationsPeng Kitchen (Maoye Store) scans the code to obtain information such as *** avatar, and you also need to provide a mobile phone verification code when payingTaiyuan long-distance bus station, Yingbin bus station parking lot scan code payment, you need to enter the mobile phone number. 03
Issuing invoices is obstructed at various levels.
There are 5 hotels and 1 parking lot that do not match the name of the collection unit and the business unit, the business entity is not clear, and it is difficult to issue invoices. Such as:
The old place restaurant on Heping South Road received the same amount of money as the name of the signboard;Manjie Dumpling Restaurant (Shuixi Store) needs to pay attention to *** to obtain information such as user name and ** number when issuing invoices;Zhongtai Yawei roast duck restaurant, scan the code to open the red envelope of the newcomer and other interfaces that have nothing to do with invoicing. 04
Advertisements and offers pop-up windows are frequent, and it is difficult to distinguish between real and fake.
There are 24 parking lots, and there are frequent small advertising pop-ups on the interface to be paid and the payment success interface. Whether it is merchant discount information or external advertising, the interface is dominated by "preferential discounts" and "parking coupons" in larger fonts, unless the word "advertisement" in the corner is carefully identified, consumers can easily enter the relevant page by mistake. Such as:
Dongcheng Hotel parking lot, when scanning the code to pay, you need to pay attention to *** There is a small advertising pop-up window on the interface;After the parking lot of Taiyuan Small Commodities Wholesale Market and the parking lot of Meitehao Supermarket Binhe East Road are successfully scanned and paid, consumers are induced to open services to receive coupons, and there are small advertising pop-ups. Mandatory attention to *** infringement of consumer rights.
The Shanxi Provincial Consumer Association and the Taiyuan Municipal Consumer Association stated that operators will pay attention to or click on advertisements, use mobile apps, and mini programs as the premise for consumers to exercise their rights or enjoy services, and obtain consumers' personal information unrelated to services in the process, which is suspected of violating the provisions of the "Consumer Rights and Interests Protection" and the "Methods for Determining the Illegal Collection and Use of Personal Information by Apps" issued by the Cyberspace Administration of China and other departments, and infringes on consumers' right to independent choice and fair trade.
Lei Junfu, secretary-general of the Shanxi Provincial Consumers Association, said that in the Internet era, it is the general trend for operators to carry out digital services, but they must not be at the expense of the legitimate rights and interests of consumers. Any business activity of any business operator must adhere to the bottom line of the law and adhere to science and technology for good. Only by fully respecting the wishes of consumers and safeguarding the legitimate rights and interests of consumers can we achieve healthy and sustainable development.
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