Huawei Automotive's Zhijie S7 has attracted much attention since its release, and Yu Chengdong demonstrated the "unmanned parking" function at the press conference and announced that there have been more than 5,000 pre-orders for it. However, a car owner named Mr. Sun encountered some problems during the car purchase process. Mr. Sun, who was having difficulty delivering the vehicle, provided a screenshot of the order and said that after paying the deposit, the salesperson had confirmed with him the time of the December delivery. However, when he asked the salesperson, he got a different answer. Now, he wants to be able to get his $6,000 deposit back. In one program, they contacted the staff of Huawei's national customer service center and got some explanations. The manager said that although the salesperson had promised that the white model could be delivered in December, the actual vehicle will be delivered in mid-to-late December. Although Huawei said it agreed to Mr. Sun's request to unsubscribe, the experience is still alarming for car owners. Recently, there has been a lot of attention on the issue of vehicle lead times.
For example, the S7 Pro version will be delivered in 24 years, while the S7 Max version ordered by customers will be delivered from the end of December. However, not all customers will be able to receive their vehicles by December 31. Although the sales verbally promised to deliver in December, the actual chat transcript did not explicitly guarantee delivery by December 31. According to Manager Li of Hefei City, the screenshot of the chat history provided by the customer should contain the content that the sales had told him to start delivering in December, rather than necessarily in December. Although the customer insisted on picking up the car in December, it was aware of the uncertainty of the December delivery at the time of booking. Although new energy vehicles usually require a four- to six-week cycle, and his vehicle may be delivered in December, the customer insisted on returning the car. Manager Li said that if the customer can only prove the sentence "the white vehicle will be delivered in December", then it will not be possible to fully understand the truth behind the problem.
For the sales once answered the customer's question of "the white is delivered in December", is it easy to lead to misunderstanding of the car owner?At the same time, Mr. Sun, the owner of the car, said on the afternoon of December 11 that he did not know enough about Zhijie and Hongmeng Zhixing, and raised questions about the slow delivery of new cars. The search found that other car owners reported similar problems, including slow deliveries of new vehicles and long periods of unscheduled vehicles. Are these problems widespread?Let's take a look. First of all, let's review the delivery of the S7 Pro and Zhijie S7Max versions. According to the latest information, the S7 Pro version will be delivered in succession in 24 years, while the Zhijie S7Max version will be delivered from the end of December. However, not all customers will be able to receive their vehicles by December 31. Although the sales verbally promised to deliver in December, the actual chat transcript did not explicitly guarantee delivery by December 31.
According to Manager Li of Hefei City, the screenshot of the chat history provided by the customer should contain the content that the sales had told him to start delivering in December, rather than necessarily in December. Although the customer insisted on picking up the car in December, it was aware of the uncertainty of the December delivery at the time of booking. Although new energy vehicles usually require a four- to six-week cycle, and his vehicle may be delivered in December, the customer insisted on returning the car. Manager Li said that if the customer can only prove the sentence "the white vehicle will be delivered in December", then it will not be possible to fully understand the truth behind the problem. For the sales once answered the customer's question of "the white is delivered in December", is it easy to lead to misunderstanding of the car owner?At the same time, Mr. Sun, the owner of the car, said on the afternoon of December 11 that he did not know enough about Zhijie and Hongmeng Zhixing, and raised questions about the slow delivery of new cars. The search found that other car owners reported similar problems, including slow deliveries of new vehicles and long periods of unscheduled vehicles.
When it comes to customer queries, we need to think from multiple perspectives. First of all, we need to understand the lead times of different versions of vehicles. The S7 Pro version will be delivered in 24 years, while the S7Max version will be delivered from the end of December. However, not all customers will be able to receive their vehicles by December 31. Although the sales verbally promised to deliver in December, the actual chat transcript did not explicitly guarantee delivery by December 31. According to Manager Li of Hefei City, the screenshot of the chat history provided by the customer should contain the content that the sales had told him to start delivering in December, rather than necessarily in December. Although the customer insisted on picking up the car in December, it was aware of the uncertainty of the December delivery at the time of booking. Although new energy vehicles usually require a four- to six-week cycle, and his vehicle may be delivered in December, the customer insisted on returning the car.
Manager Li said that if the customer can only prove the sentence "the white vehicle will be delivered in December", then it will not be possible to fully understand the truth behind the problem. For the sales once answered the customer's question of "the white is delivered in December", is it easy to lead to misunderstanding of the car owner?At the same time, Mr. Sun, the owner of the car, said on the afternoon of December 11 that he did not know enough about Zhijie and Hongmeng Zhixing, and raised questions about the slow delivery of new cars. The search found that other car owners reported similar problems, including slow deliveries of new vehicles and long periods of unscheduled vehicles. For these questions, we need to have a comprehensive understanding of the situation. First, understand the lead times for different versions of vehicles. The S7 Pro version will be delivered in 24 years, while the S7Max version will be delivered from the end of December. However, not all customers will be able to receive their vehicles by December 31.
Although the sales verbally promised to deliver in December, the actual chat transcript did not explicitly guarantee delivery by December 31. According to Manager Li of Hefei City, the screenshot of the chat history provided by the customer should contain the content that the sales had told him to start delivering in December, rather than necessarily in December. Although the customer insisted on picking up the car in December, it was aware of the uncertainty of the December delivery at the time of booking. Although new energy vehicles usually require a four- to six-week cycle, and his vehicle may be delivered in December, the customer insisted on returning the car. Manager Li said that if the customer can only prove the sentence "the white vehicle will be delivered in December", then it will not be possible to fully understand the truth behind the problem. For the sales once answered the customer's question of "the white is delivered in December", is it easy to lead to misunderstanding of the car owner?At the same time, Mr. Sun, the owner of the car, said on the afternoon of December 11 that he did not know enough about Zhijie and Hongmeng Zhixing, and raised questions about the slow delivery of new cars.
The search found that other car owners reported similar problems, including slow deliveries of new vehicles and long periods of unscheduled vehicles. Are these problems widespread?Let's take a look. First of all, let's review the delivery of the S7 Pro and Zhijie S7Max versions. According to the latest information, the S7 Pro version will be delivered in succession in 24 years, while the Zhijie S7Max version will be delivered from the end of December. However, not all customers will be able to receive their vehicles by December 31. Although the sales verbally promised to deliver in December, the actual chat transcript did not explicitly guarantee delivery by December 31. According to Manager Li of Hefei City, the screenshot of the chat history provided by the customer should contain the content that the sales had told him to start delivering in December, rather than necessarily in December. Although the customer insisted on picking up the car in December, it was aware of the uncertainty of the December delivery at the time of booking.
Although new energy vehicles usually require a four- to six-week cycle, and his vehicle may be delivered in December, the customer insisted on returning the car. Manager Li said that if the customer can only prove the sentence "the white vehicle will be delivered in December", then it will not be possible to fully understand the truth behind the problem. For the sales once answered the customer's question of "the white is delivered in December", is it easy to lead to misunderstanding of the car owner?At the same time, Mr. Sun, the owner of the car, said on the afternoon of December 11 that he did not know enough about Zhijie and Hongmeng Zhixing, and raised questions about the slow delivery of new cars. The search found that other car owners reported similar problems, including slow deliveries of new vehicles and long periods of unscheduled vehicles. When it comes to customer queries, we need to think from multiple perspectives. First of all, we need to understand the lead times of different versions of vehicles. The S7 Pro version will be delivered in 24 years, while the S7Max version will be delivered from the end of December.
However, not all customers will be able to receive their vehicles by December 31. Although the sales verbally promised to deliver in December, the actual chat transcript did not explicitly guarantee delivery by December 31. According to Manager Li of Hefei City, the screenshot of the chat history provided by the customer should contain the content that the sales had told him to start delivering in December, rather than necessarily in December. Although the customer insisted on picking up the car in December, it was aware of the uncertainty of the December delivery at the time of booking. Although new energy vehicles usually require a four- to six-week cycle, and his vehicle may be delivered in December, the customer insisted on returning the car. Manager Li said that if the customer can only prove the sentence "the white vehicle will be delivered in December", then it will not be possible to fully understand the truth behind the problem. For the sales once answered the customer's question of "the white is delivered in December", is it easy to lead to misunderstanding of the car owner?
At the same time, Mr. Sun, the owner of the car, said on the afternoon of December 11 that he did not know enough about Zhijie and Hongmeng Zhixing, and raised questions about the slow delivery of new cars. The search found that other car owners reported similar problems, including slow deliveries of new vehicles and long periods of unscheduled vehicles. Are these problems widespread?Let's take a look. Zhijie Automobile Brand: Huawei and Chery's joint constructionYou may not have heard of Zhijie Automobile, which is a smart car brand jointly created by Huawei and Chery, and it is also the second smart car brand cooperated by Huawei and car companies after Wenjie. The Zhijie S7 is the first product launched by the brand. You may be thinking, why do you want to launch the Wisdom Realm when there is already a question world?In fact, at the pre-sale conference of Zhijie S7, Huawei announced that it would upgrade its smart car business to Hongmeng Zhixing. HarmonyOS Intelligent Mobility is a HarmonyOS Intelligent Vehicle Technology Ecological Alliance, which aims to promote the development of intelligent automotive technology with partners and bring the digital world to every vehicle.
In short, Huawei provides the technology, and the car companies are responsible for manufacturing the cars. And it is in this mode that the intellectual world came into being. At present, in addition to cooperating with Chery, there are also car companies such as JAC and BAIC that have joined one after another. Some netizens said that Huawei is brewing more than 12 smart cars, does this mean that there will be competition between partners?Huawei's leaders said that there is no conflict with the car companies that cooperate with Huawei to do the smart selection model, and the products of each car factory are unique, and the car companies will not interfere with each other, and there will be no competition in the future. In addition, at the pre-sale conference of the Zhijie S7, Huawei executives also mentioned the Smart Car Business Ecological Alliance, which may be the solution. The main purpose of the alliance is to facilitate Huawei's unified marketing, service, and retail of smart car products. Some industry insiders said that Huawei may build a special car sales store for the smart car business. Yu Chengdong hopes that Huawei's car business will be profitable by 2025 and help automakers sell 1 million vehicles before then.
However, the Zhijie S7 may face competitors, so it remains to be seen whether its "goal" can be achieved. Epilogue ......Whether it is the misunderstanding of the owner or the improvement of the communication process between the manufacturer and the 4S store, it is a problem that needs to be solved for the Zhijie automobile brand. During the car buying process, it is very important to know the delivery time of the vehicle. Confirming delivery times in advance can avoid unnecessary hassles and ensure that the entire car buying process runs smoothly. Therefore, car buyers should fully understand the delivery time before making a decision, so as not to consume patience through long waits. Zhijie needs to deliver the vehicle as soon as possible, because the long wait will not only affect the owner's experience, but also have a negative impact on the brand image. Therefore, timely delivery is essential to win the recognition of more car owners and build the brand image. The above is a new article, I hope you are satisfied.