The property manages thousands of tenants as the manager of the community, and these disputes often haveComplex, diverse, long-term and difficult to coordinateIt is a major problem in the work of property services. So, how can the property respond?First and foremost, the property should understand and be familiar with the laws, regulations, and policies related to the property.
When dealing with neighborhood disputes, the property should follow the law and policy, convince people with reason, guide both parties to empathize, and properly resolve the dispute. It's like a judge who rules the case according to the terms of the lawRespect the law, abide by the law, and use the law
Properties need to be very communicative and approachable. When dealing with neighborhood disputes, propertyWe must maintain a neutral and impartial attitudeCommunicate fully with both parties to understand their demands and opinions, and seek appropriate solutions.
It is necessary to resolve the conflict patiently and let the two sides shake hands and make peace when the matter has not yet fermented. If the property intervenes in the mediation to no availThe property can jointly mediate neighborhood disputes with community organizations such as neighborhood offices and community police stations. It is necessary to work closely with community organizations to deal with problems and actively cooperate to contribute to the harmony and stability of the community.
On a day-to-day basis, properties can also actively create a diverse community atmosphereBy organizing various community activities, enhance the interaction and communication between neighbors, and prevent and reduce the occurrence of neighborhood disputes. Let everyone get together, increase the opportunities for communication, enhance mutual understanding and friendship, and reduce misunderstandings and conflicts.
In addition to the fact that it is possible to organize some activities to enhance the communication of the neighborhood, the property can also be passed by in the daily workSmart property service platform, so that the owners have a channel to reflect on the problems encountered in daily life and communicate with each other. The property can receive the owner's demands in a timely manner, respond quickly and visualize the progressDo everything respond, everything has a fall
Dealing with neighborhood disputes requires multi-faceted efforts and long-term persistence, which is not only an important responsibility of the property, but also a test of the property service ability and management level. Only through continuous learning and Xi practice can the property improve its service level and management ability and provide better services to the owners.