Information**. Children's down jackets should be purchased with caution!Buying children's down jackets at FILA official *** is easy to step on the "pit".
Mr. Fang from Liaoning recently encountered a problem when buying a children's down jacket. He bought a children's down jacket on the official *** of FILA on November 18, but the goods he received did not match the description of the customer service. Mr. Fang said that he clearly asked the customer service whether the down jacket was filled with goose down before purchasing, but the actual filling of the down jacket received was duck down. After the consumer reported the situation, FILA replied that the situation was caused by "operational errors and incorrect descriptions on the product detail page". They proposed a plan for a return and refund and a special application for compensation of 100 yuan. However, the compensation package is still under negotiation. In the investigation, it was found that it was not unique for FILA to sell goose down jackets with duck down filling. As early as December 2021, a similar situation occurred. On December 14, the product was removed from the shelves.
The difference between goose down jackets and duck down jackets can be as high as three times, is this caused by the mistake of Fila Sporting Goods?Hopefully, brands can give consumers a clear explanation.