On December 23, Mr. Yang and his entourage of four had an accident while dining at a hot pot restaurant on Nanqiang Street, and the gas stove suddenly ran through the seedlings, resulting in four people being injured to varying degrees.
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Mr. Yang, an injured customer: "I was sitting here at the time, and the four of us were eating hot pot, and the fire suddenly burst out, so I jumped back, otherwise the consequences would be very bad." ”
Reporter: "How high is the fire?".”
Injured customer Mr. Yang: "It's so high, these things are burning." ”
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Mr. Yang said that the store was almost full of customers at that time, and after the incident, the hot pot restaurant was in chaos for a while.
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Injured customer Mr. Yang: "Everyone ran out, but fortunately the fire brigade was on the opposite side." ”
The manager of the hot pot restaurant: "The store evacuated the customers urgently, we took a fire extinguisher to extinguish the fire, and the clerk went to the firefighter on the opposite side, and when the fire came over, the fire was extinguished." ”
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And Mr. Yang, the four people at their table were all injured to varying degrees.
Ms. Zhang, an injured customer: "Fortunately, I kept my head down at the time, and I only burned my hand. ”
Reporter: "Is it all here?"”
Ms. Zhang, an injured customer: "Yes, there is also a fever and burnt hair, and the ends of the hair are here." ”
Injured customer Mr. Liu: "It's all red." ”
Reporter: "Is it the same here?"”
Injured customer Mr. Liu: "Yes. ”
Reporter: "What about the mouth?".”
Injured customer Mr. Liu: "It's all burned." ”
Reporter: "Does it hurt?".”
Mr. Liu, an injured customer: "It hurts, it's like a needle prick, and it's still painful after 3 days." There is also the cornea, which the doctor said should be checked at any time. ”
The clerk of the hot pot restaurant gave Mr. Yang a simple scald cream, and then the four of them went to the hospital to receive **. Originally, the two parties agreed to negotiate the follow-up matters at the hot pot restaurant the next day. However, during the negotiation, there was an unpleasant situation between the two sides over the issue of attitude.
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The manager of the hot pot restaurant: "The company's legal person proposed a one-time compensation of 20,000 yuan, but the customer said that he couldn't talk about it. ”
Reporter: "Have you apologized?"”
The manager of the hot pot restaurant: "I apologized immediately." ”
Injured customer: "He said that he would pay 5,000 yuan per person, but he didn't apologize or say what happened, so you came out to calm our emotions." ”
Injured customer: "What's the matter with pushing a clerk out?".We want a good attitude from the boss and the legal person. ”
Under the coordination of the reporter, half an hour later, Mr. Geng, the person in charge of the hot pot restaurant, rushed over.
Mr. Geng, the person in charge of the hot pot restaurant: "It did happen in the store, it is also our reason, and it is also our responsibility, and we will not shirk it." ”
Mr. Geng said that on the night of the incident, the fire department investigated the cause of the accident and found that the fire was caused by a faulty built-in battery in the cooker. After that, the housing and construction, fire and other departments required the store to be urgently rectified.
Mr. Geng, the person in charge of the hot pot restaurant: "The gas pipes and stoves in the store have all been rectified, and the fire department, housing and construction department, and the police have all come to inspect them, and all the potential safety hazards have been eliminated." ”
Reporter: "Now that business is back to normal?"”
Mr. Geng, the person in charge of the hot pot restaurant: "Yes. ”
Regarding the compensation for the four injured customers, Mr. Geng said that the hot pot restaurant would be held responsible.
Mr. Geng, the person in charge of the hot pot restaurant: "I am very sorry for the parties involved, no one wants this to happen, since it happened, I think it is better to sit down and negotiate." ”
Eventually, the parties began to negotiate again.
Reporter: Ma Ning, Huang Jian.
Editor: Dong Yanping.