Xiao A and Xiao B are the 2 team managers of the business department of a company, and they have not completed the KPIs set by the boss this month, and they report to the boss respectively today, and they also want to add another person to the team:
Our data analysis is not accurate enough, which leads to some problems in the market launch;The team is not well staffed...Before the result was finished, I was scolded by the boss, thinking that you were looking for reasons and pushing the problems and responsibilities out
Xiao B: Boss, before the report, I will discuss something with you, I want to secondment a person from your brother department, this action is very critical, directly related to whether we can complete the scheduled goal next month. Why do I make this request with you, it is my analysis that our delivery channels were not good enough last month, and this personal data screening analysis is doing a good job, although our sales this month have increased by 35% compared with last month, but it is still a little less than scheduled, and the key reason is this. In the end, the boss agreed to add someone to Little B's team.
The problems are all the same problems, but the results are very different, the most important thing is the difference in communication methods, Xiao A thinks about the problem from his own point of view, and throws a problem to the boss;Xiao B thinks from the perspective of the boss and puts forward his own requirements while providing solutions.
How can we communicate accurately and efficiently?
1.Conclusions come first
Do you remember a popular joke on the Internet: I was embarrassed when I received a WeChat greeting "Are I there" from a friend, should I be "in" or "absent"?If it's "here", can't I do it?If "not there", what should I do if I am introduced to my girlfriend?
The beginning of communication determines your own purpose and reduces the cost of understanding for the other party, which will make the other person relax and listen to what is going on, and at the same time, you will feel that you are a rational person, which will make what you say next more "reliable".
2.Cooperative thinking
Think from the other person's point of view: it's not what I'm going to take from you, it's what I want to create with you.
Just like the words of Xiao B for example, the beginning is "What I told you is directly related to whether the goal can be achieved next month", this goal, the boss wants to achieve this goal more than Xiao B, so the boss not only wants to continue listening, but also automatically brings in the role - the role of the partner, and considers the solution to this problem together.
3.Justified
No matter what kind of views you put forward and what conclusions you draw, once you lack real data and reliable program support, it will become empty talk.
What we are trying to achieve (your conclusion);
What I'm going to do (give your plan);
Why you did it (your analysis is shown);
Successful conclusions are not based on the argument itself, but on the data behind it. Your conclusions are like a general, and the support behind them is like his army. The army is strong, the general can be really strong, and the commander of the bare pole is no match for thousands of troops.