The end of the year is approaching, the atmosphere of the New Year is getting stronger and stronger, and all parts of the country will usher in the peak of travel. Since December 22, AutoNavi has launched a special New Year's travel campaign, through the launch of a series of activities such as "fare bodyguard" service and New Year's commission exemption, to encourage drivers to get out of the car and ensure the safety and convenience of users' New Year's travel.
On Chinese New Year's Eve, everyone often participates in various New Year's Eve activities, and popular business districts have become concentrated areas for travel. In order to guide the popular business districts** and help users get on the bus faster, around the top 100 popular business districts in the country, AutoNavi Taxi has mined the recommended pick-up points through data mining, and the recommended pick-up points are mostly non-congested and easy-to-stop areas, which is more convenient for passengers and drivers to meet. In addition, Gaode Taxi has also launched an AR real-life car search function in major scenic spots across the country, and users can use AR navigation to find the pick-up point.
In order to ensure sufficient capacity during the New Year, more than 100 online car-hailing platforms of the commission-free alliance will launch commission-free in the New Year. From now until January 1, 2024, the commission-free will be carried out in more than 360 cities across the country, and the commission-free duration can be up to 70 hours500 million yuan New Year's car reward. In order to make the subsidy payment efficient, AutoNavi has further opened up its technical capabilities to the ride-hailing platform, and provided the cooperative ride-hailing platform with peak travel periods by city**, so that each ride-hailing platform can more accurately set commission-free periods according to the peak travel hours to maximize the benefits of drivers and passengers.
For passengers, the fare situation is also one of the most important concerns. Recently, with the support and guidance of consumer rights protection agencies in Beijing, Shanghai, Guangdong Province and other provinces and cities, AutoNavi has upgraded its "fare bodyguard" service to achieve full coverage of all cooperative online car-hailing platforms. The "Fare Bodyguard" uses AutoNavi's technical capabilities to monitor the fare changes caused by changes in driving routes, road congestion and other factors in real time, and verify them with the estimated fare.
As a result, before consumers have objections to the fare, the "fare bodyguard" can take the initiative to find out the large fluctuations in the fare and remind consumers to pay attention. If the fluctuation is reasonable, for example, if there is a traffic jam, the "fare bodyguard" will take the initiative to explain the reason for the fare change to the passengerIf the "fare bodyguard" identifies unreasonable fares, such as drivers taking a detour, AutoNavi promises to compensate consumers in advance. At present, the proportion of active protection of "fare bodyguards" before consumer complaints has reached 93%.
For passengers who are reported as intoxicated, AutoNavi will synchronize this information to the online ride-hailing platform to remind drivers to pay attention to passenger safety. AutoNavi will also use functions such as IVR** to remind passengers to share their itinerary, inform passengers of their arrival at their destination, and remind passengers to bring their belongings.
Editor-in-charge: Ren Haopeng |Reviewer: Chen Xiaojuan |Review: Li Zhen |Supervisor: Wan Junwei.