Master Sun delivered a courier in Hangzhou.
He reflected that in May this year.
I returned to my hometown in Henan
As a result, the phone was stolen
More than half a year has passed
Received 9 game charges
Master Sun: I put it in the car,The car door was unlocked, and it was stolen.
Journalists: Gone by the way?
Master Sun:Right.
Journalists: Did you call the police at that time?
Master Sun: Not at the time, because I work here in HangzhouI took two days off, and the phone wasn't very valuable, so there was no trouble (**
Master Sun said. It was an Apple phone that was stolen.
He didn't call the police at the time
Alipay and WeChat have also not untied bank cards
Unexpectedly. More than half a year has passed
Someone through his Alipay
Added money to the game
Master Sun: A total of 9 deductions were madeThe amount is 4102 yuan. My Alipay billing information is thereBut it's done through Apple's withholding.
Journalists: Then how does he know your Alipay password?
Master Sun: I don't know much about thatI didn't share the password with anyone either.
Master Sun has changed to an Android phone.
He said he hadn't played the game.
The Apple account from which the money was deducted was not his
He suspected someone was on the stolen iPhone
The game was topped up with his Alipay
Game top-up is deducted through Apple.
However, the other party must enter the payment password of Alipay
Master Sun didn't know how the other party successfully recharged.
Open your Alipay bill.
A total of 9 deductions.
The money was recharged to a mobile game called Genshin Impact
Bought the "Creation Crystal" from the game
Afterwards. Master Sun contacted Apple Alipay.
Genshin Impact Game Company, Shanghai miHoYo Destiny Technology***
Master Sun: Apple told me that he had submitted it to me twice, both citing failure. Alipay told me that it would apply for a refund from Apple again, but it was still unsuccessful. Genshin Impact is to say,If the game is successfully recharged, it will not be refunded.
During the interview.
Master Sun contacted Genshin Impact Games again.
Shanghai miHoYo Destiny Technology***
Shanghai miHoYo Tianming Technology *** customer service staff: At present, in response to your situation, the customer service has indeed helped you inquireThis requires you to contact the customer service of the corresponding platformto help you do itThere is no other way to help you. If you are paying via Apple Pay, please contact one of Apple's customer service.
Apple customer service: First of all, I understand you, your amount should not be small, it is like this, the refund method on our side is a road, and our side is very simpleThe refund will be refunded if it is successfulIf the refund is unsuccessful, there is no way. I think he's charged into a game, and you're sure you haven't played this game either, a Genshin Impact game, right?
Master Sun: I just contacted Genshin Impact, and he asked me to find you.
Apple customer service: I would suggest that you contact them again and ask them to give you a way to get a refund.
Master Sun dialed again.
Shanghai miHoYo Tianming Technology***Customer Service**.
The reporter communicated with the customer service staff.
Journalists: Just now he just hit your **, let him find Apple, after the apple is finished, they can't deal with it, or still have to find your deduction party.
Shanghai miHoYo Tianming Technology *** customer service staff: Thank you for your feedback, your questions that we have documentedFollow-up will be evaluated by relevant colleaguesIf you need to follow up, a specialist will contact you.
Hang up**. Master Sun contacted Alipay's customer service again.
Alipay customer service staff: Your situation, if it is true that it is not paid by yourself, we will also help you re-record the feedback on this situation, and later onDo you think it's okay to manually intervene to do relevant audits for you?
Master Sun: Didn't you give me feedback twice before, both of which were unsuccessful?
Alipay customer service staff: Giving you feedback before is a result of the system inspection, and if we are on our side, we will also ask a human to intervene for you.
Alipay customer service said.
I will give Master Sun an answer in two days.
In the afternoon of the same day. Master Sun went to the Wenyan Police Station in Xiaoshan to report the case.
Afterward. Genshin Impact" marketing team staff contacted reporters.
Indicates Master Sun's condition.
May involve theft of virtual property
If the case is filed in the future
They will actively cooperate**