September 8, 2022, a crisp and sunny day in autumn.
Just as I was elegantly picking up the coffee and concentrating on the important part of morning A and evening C, the bald old Qiu pressed a stack of information and dropped the classic quotations:
This customer is important to us!
emmm...
There is nothing wrong with entrusting important customers to important me.
It's time to show the real technology!
The first step is customer status quo & problem analysis
Hospital information management system.
Electronic medical record system.
The interconnection of regional medical information is basically perfect.
However, the independent monitoring and data fragmentation of various manufacturers and the lack of unified regulatory tools.
At this stage, the hospital is in the period of the new system, and there may be more uncertainties.
The business needs to quickly locate problems and assist in the tuning of new systems.
Resource management is difficult.
Hospital data center to server CPU
Computing resources such as memory, disk space, disk io, and other storage resources.
Lack of scientific and effective resource management.
Apply nodes and data to the system.
Insufficient data control such as the configuration of various performance parameters.
Alarm storms. The hospital business system is complex, and the monitoring of each manufacturer is independent.
When an exception occurs in the business system.
It is difficult to locate the root cause of the problem by analyzing the problem only from the device layer and the system layer.
It is easy to generate too many alarm information, so that O&M personnel are overwhelmed in the alarm storm and cannot judge.
O&M pressure and complexity are soaring. The second step is the service plan & goal
Ability to detect anomalies in real time, in a timely and effective manner
The hospital servers, switches, routers,
storage, Oracle databases, SQL Server databases,
Real-time monitoring of all devices and applications, such as middleware.
Real-time monitoring to improve the fault response level to the minute level.
Provides powerful AI data analysis capabilities
For example, centralized log collection, analysis and mining, and rapid positioning.
Provide strong support for the analysis and traceability of events;
Alarm management
24/7 real-time monitoring of IT devices and applications, and alarm information will be automatically pushed via SMS and email in case of operation failure or abnormal performance indicators.
Repeated alarms that occur in a large number of short periods of time.
and invalid alarms are compressed and deduplicated to identify valid alarms.
Avoid invalid alarms and alarm storms.
Visualization of large screens
Showcase various business systems in the data center
Rich monitoring status of network devices, etc.
Holographic dynamic display.
Automatic inspection
Focus on issues quickly and increase efficiency.
Support periodic inspection or real-time inspection, and keep abreast of the system operation status at all times.
OKK after a combing operation,The third step is to promote customer service
Add the customer's engineer WeChat.
I never thought of it!
The customer applied to my friend and decisively refused!
again Detailed notes and humble greetings were issued.
Clients continue to ignore my enthusiasm.
As the saying goes, once you go strong, you will decline again.
Believe in fate!
On the second day after the device is connected to the system, an abnormal alarm appears.
*On the end, I successfully got the customer engineer.
After my detailed and professional description of the problem.
The other party said: too **
Don't worry about this little problem.
Hang up** and get ready to swing rotten.
After calming down for 3 seconds, I realized.
Something is not right!
First of all, how can a good warrior easily quit the battlefield?
Secondly, let the user know that the system is fully grasped.
It's my duty.
So I started to work hard.
After 10 minutes.
A fault location and solution.
Arrive elegantly at the customer's mailbox.
After repeated cloud pulling.
The two sides have basically mastered each other's strategies and tactics, and in the long run-in and mutual achievement.
Achieve tacit understanding and efficient operation and maintenance!
This is a later story) in the face of alarm problems.
Customers go from reactive to proactive.
Further determine the WeChat friend relationship.
Although there is no shouting for warmth, there are occasional praises and shouts.
The state lasts until December.
The LinSLA system version is upgraded, and V4 is upgraded to V5.
The functions are optimized and upgraded, and the service quality is higher.
Fully and quickly connect new and old devices
IT resources, dynamic environment facilities, and IoT devices can be centrally collected, monitored, and alarmed for management, and other system data can be connected at the same time.
Abnormal alarms are generated at night, and servers are restarted in batches.
The CIS database alarm, disk corruption, and abnormal CPU usage.
MOC was located and troubled as soon as possible.
Customer favorability and trust are gradually filling.
On a stormy morning.
Just as I was looking at the system as usual.
omg！Access 293 assets at once, and all core assets of users are accessed!
As we all know, the more customer assets are accessed.
The more complete the data, the more accurate the fault location analysis.
The more efficient the troubleshooting and recovery, the more effective the O&M will be.
The value of the service is deeper!
Whenever it is
Based on demand, improve efficiency
Create value, have its own power.
In long-term practice, it is easy for users to discover our advantages.
We upgrade O&M services from the technical support field to reduce O&M costs.
Improve O&M efficiency.
Trivial, repetitive things are done by AI.
Real-time or periodic automatic inspection.
Early warning and quick location of problems.
Real-time display around the clock.
The overall operation of various resources and application systems.
Through intelligent O&M.
Make the intricate operation and maintenance management work simple and efficient.
Click to try it now