Confucius said: Gentlemen are harmonious but different, villains are the same but not harmonious. Conflict is the driving force of human progress, the place where two truths meet, and the opportunity to solve problems.
In fact, there is no conflict in this world, and when we just consider the problem from our own standpoint, the conflict happens. When conflict inevitably occurs, everything you say and do starts with a strategy that doesn't let things go in a direction you don't want.
However, in the workplace, many people often encounter: work that requires the cooperation of colleagues, find various reasons to shirk, and be very impatient to say a few more words;promised to do a good job, but regretted it afterwards and didn't admit it, and it would be embarrassing to continue talking;Some of his colleagues are a "thorn in the head", and everything he deals with makes people angry. Nobody likes conflict, but where there are people, there is conflict, and it is inevitable.
Therefore, some people avoid conflict, some people choose to speak ill of each other, and those who are good will face it effectively and turn it into a win-win situation.
Mastering the science of conflict management, whether it is a business manager, a front-line employee, or even a family member is a must, otherwise, the organization will be in internal friction and the family will be tormented. This course is designed to help people become experts in conflict management, to be able to easily turn conflict into a win-win situation, to handle work better, and to create higher performance.
Course Benefits
1.Correctly recognize the relationship between conflict and interpersonal and work effectiveness, so that trainees can easily face conflicts and enhance the value of work2.Master the thinking, methods and tools to deal with conflict to enhance the effectiveness of interpersonal relationships, work coordination and teamwork;3.Xi the methods and steps to resolve conflicts between teams, making it easier and more efficient for managers to lead teams.
Course Duration:
1 day (the duration and content of the training can be adjusted according to the situation).
Training features:
1.Comprehensive system: Adopt international advanced management methods, combined with enterprise best practices, and the content is comprehensive and systematic and in line with the times2.Focus: The management knowledge is complex and broad, and the course refines the management concepts, knowledge, skills and methods suitable for managers;3.Relaxed style: While ensuring the rigor of the content, the lecturer does not lose his humor and humor, making the learning process of Xi easy and enjoyable4.Focus on practice: management is the art of practice, only actual combat can be effective, so that students can experience first-hand and simulate;5.Combination of coaches: Case-based teaching, through case discussions and classroom exercises, accelerate students' understanding and transformation of knowledge.
Teaching style
1.Passionate, concise, humorous, accurate, specific, and profound. 2.Highlighting actual combat and practical operation, he is an expert with high visibility and prestige, and widely praised. Course outline
Introduction: What is Conflict Management?A quiz of conflict response skills. Chapter 1Cognition: Correctly recognize conflicts
1.Reflection and Discussion: Is Conflict a Good or a Bad Thing?Analyze the relationship between conflict and performance;When making decisions, should we pursue consensus?Silence is golden?2.Avoid putting an end to foolish choices: Defeat the other and punish the other In order to avoid conflict, keep a ball of peace. 3.Three attitudes in the face of conflict: fear of conflict, outspokenness, and effective response;4.Two wrong behaviors in the face of conflict: speaking up when it's time to be silent, and being silent when it's time to speak. 5.Types and analysis of conflicts;Constructive conflict vs. destructive conflict;Conflict of perceptions and interpersonal conflicts;6.How did the conflict come about?Factors that create conflict;Key 30 seconds. Chapter 2Mode: Thinking and principles for dealing with conflict
1.The basic principles of conflict management: position-based and interest-based face and lining;2.TK model of conflict management: competition, cooperation, accommodation, compromise, avoidance;Reflections on the TK Model What factors influence the way you deal with conflicts?How to apply the TK model for managers. 3.The basic requirements for dealing with conflict: listening, finding causes, empathy, needs, trying, acting. 4.How to deal with the problem: create an atmosphere, talk about the facts, and ask the other party. 5.CPR Thinking for Dealing with Conflicts: Content Patterns Relationships. 6.Discussion and analysis of conflict cases. Chapter 3Empathy: Effective communication reduces unnecessary conflict
1.Thinking: Who is responsible?2.4 Principles for Effective Communication;3.The 4Cs of Efficient Communication;Deal with the mood first, then the matter;Empathy first, then opinions;Listen carefully before resolving conflicts;Say what the other person wants to hear, listen to what the other person wants to say;4.Deep listening: 4 levels of listening when the other person has finished speaking;3R listening mode. 5.High-energy questioning: explore and guide the way to cooperation;Clever use of why. 6.Nonviolent Communication: Observe, Feel, Need, Request;7.Case discussion and scenario simulation of communication conflicts. Chapter 4Resolution: How to respond to and deal with conflict
1.Three Steps to a Critical Conversation: Focus on Purpose and Atmosphere;Create a safe communication environment;In-depth dialogue to achieve goals. 2.6 Steps to Dealing with Conflict: Step 1: Clarify the Goal and Meaning of the Conflict;Step 2: Sort out your mind and keep your sanity;Step 3: Create an atmosphere: communication scenarios Appropriate stress reduction Affinity Step 4: Accurately define the requirements of all parties;Step 5: Find a solution;Step 6: Act Effectively: Keep your promises. 3.3 different ways to deal with the situation: silent confrontation, what to do?Change the subject, what to do?Roaring with anger, what to do?4.8 small steps and tips to resolve team conflict;5.Case Discussion: Anatomy of Conflict Cases and **. Chapter 5Negotiation: How to switch interests for win-win cooperation
1.The essence of the negotiation - the switching of interests;2.Preparation before negotiation;3.Principles and considerations for negotiation;4.Negotiation Strategy: 1) Seek the initiative at the beginning - key points: know yourself and know your opponent;Critical methods and countermeasures;2) The development of the middle game is beneficial to its own side - key points: step by step;Power Restriction Strategy;Negotiation deadline strategy;Hook method;Red and white face method;3) The outcome is developing in the direction of win-win - key point: appropriate return;Win-win negotiation strategies. 5.Discussion and analysis of negotiation cases.
[On-site teaching
Instructor introduction
Managing writers and training craftsmen.
Visiting Professor of Zhejiang University, Distinguished Expert of Zhejiang University of Technology and Shanghai Jiaotong University;
Specially appointed trainer for Alibaba, Huawei, Sany and other enterprises;
He is currently the dean of the School of Management
Focus on the research and practice in the field of corporate craftsman culture and team empowerment;
He has won honors such as "Top Ten Outstanding Figures in China's Management Consulting Industry and Top 500 Chinese Lecturers in the World".
Works: "Enabling Work Method", "Guarding Breaking Away", "Ingenuity".
【Serving customers
Partner Institutions
Zhejiang University, Xiamen University, Southwestern University of Finance and Economics, Shanghai Jiao Tong University, Zhejiang University of Technology, Ningbo Institute of Technology, School of Finance, Shanghai University of Finance and Economics, Chongqing Medical College, Hunan Vocational and Technical College of Posts and Telecommunications, etc
Internet IT
Alibaba, JD.com, Lenovo Group, Phoenix.com, Super Dry Software, Beijing Huaxia Vision Image Technology, Nanchang Enterprise E-commerce Association, Xiamen Yaxun Network Co., Ltd., China Internet Network Information Center, etc
Mechatronics
Sany Heavy Industry, China North Industries, Founder Group, Dongfang Automobile, Foton Daimler Automobile, BAIC Motor, Beijing Borgward Automobile, etc
Electricity energy
State Grid, Hainan Power Grid, Ningxia Coal and Power, Ningxia Coal Industry Group, China Southern Power Grid, Shenhua Guohua, Tarim Oilfield, etc
Hospital Medicine
Hainan Fifth People's Hospital, Shenzhen Health Commission Organization Department Director Class (Phase 2), Shenzhen Kangning Hospital, Shenzhen Second People's Hospital, Shenzhen People's Hospital, Guangzhou ** Specialized Hospital, etc
Banking & Finance
Industrial and Commercial Bank of China, China Construction Bank, Agricultural Bank of China, Industrial Bank, Zhejiang Bank of Communications, Shanghai Pudong Development Bank, Rural Credit Union, Guiyang Wudang Credit Union, Ningbo Commerce Bank, etc.
Contact an instructor
Assistant*** Enterprise Consulting: Shishi 13857108608 (WeChat).
Institutional consultation: Xiao Xiao 18158199558 (WeChat) typesetting |Xiao Xiao Proofreading |Xiaoyu