In recent years, Xiaoshan District, Hangzhou has built a high-standard "1+26+N" district, town (street), village (community) ** party-mass service matrix, and actively implemented it to qualified non-public enterprises, and continuously expanded the "party-mass service circle".
Hangzhou Cobaxter Filtration Enterprise, located in Heshang Town, Xiaoshan, has built a party and mass service station in the company's C6 park to provide employees with "one-stop services" such as guidance, culture and entertainment, and policy consultation.
Under the guidance of the concept of layout matrix, functional integration and site characteristics, in addition to the service window, the post station has set up five main functional areas, including exchange and education area, leisure reading area, dining and rest area, Red Cross medical area, and staff culture display area. Bao Shujiang, chairman of the enterprise trade union, said: "In accordance with the requirements of proximity, convenience and accessibility, we have built a party and mass service station, although the area of the station is not large, but there are many functions. In addition to carrying out educational exchanges, it also provides '5+n' services, '5' refers to basic services such as a glass of water, a chair, a set of charging equipment, a first-aid kit and a medical bed, and 'n' is a special service such as free clinics, legal consultation, and assistance in difficulties. In terms of service objects, not only to serve the employees of the enterprise, because of the proximity to the express delivery area, we also let the courier brother come in to rest and have a cup of tea. ”
In view of the high proportion of young employees in Cobaxter, the company recruited volunteers to participate in the daily service and management of the station. Through voluntary activities such as unpaid blood donation and the normalization of public welfare activities such as charity and student assistance to schools, the sense of responsibility and honor of employees is enhanced, and a corporate atmosphere of serving the society, pairing up to help students, helping the poor, acting bravely and collecting money is formed.
The Cobax Party and Mass Service Station has also set up a city and district party representative studios to carry out joint construction activities with medical institutions, and arrange medical staff to carry out "love free clinics" in the station twice a week. Set up a post station agency service team, implement the service model of "service acceptance, full agency", and the agency team collects the required materials, determines the time limit for the agency, and follows up the follow-up situation, so as to realize the "one-stop, one-stop" convenient service such as business handling, education management, and public utility services. At the same time, it also provides career planning, legal assistance, psychological counseling and other services, cares about the growth and success of employees, friendship, entertainment and life, and smooths the information, communication and feedback channels between enterprises and employees. The post station has further narrowed the distance with the masses through "convenience and benefiting the people", and has become a warm-hearted post station for the masses of enterprises.
Let the courier brother have a place to charge, so that the passers-by can rest their feet when they are tired, and let everyone borrow an umbrella ...... for free on rainy daysBy accurately grasping the position positioning, the targeted effectiveness of the service can be improved. After the completion of the post station, "carry out activities to the party and the masses service station, find the party and the masses service station when encountering difficulties, and go to the party and the masses service station with service dedication", the party and the masses service position has become a hub for building the foundation, a sharing hub for high-quality services, and a hub for cohesion of the masses.