Recently, Ms. Chen (pseudonym), a citizen, reported to us that at the end of November last year, she saw an advertisement on iQiyi***, claiming to be able to provide professional dubbing teaching services to amateurs. Ms. Chan was interested in audiobook dubbing and hoped to take this opportunity to join the industry, so she signed up. Unexpectedly, it has been half a year since she got the certificate of completion, and she has not received any job opportunities so far. She wondered if it was simply a "journalist investigation."
When Ms. Chen was swiping the iQiyi app, she was pushed such advertisements from time to time - "0 basic" to learn dubbing, and after graduating in 3 months, she can take orders and make money. This made Ms. Chen very excited, in November last year, she left *** under an advertisement, not long after, a salesperson came to the door.
Judging from the ** provided by the salesman, this training institution called "Quanzhi", the workplace is in the headquarters of iQiyi, and the sales staff also verbally promised that as long as the students pass the assessment and rating, they can sign a contract with the institution and record an audiobook for iQiyi's own copyright for a fee.
Ms. Chen told reporters: "At that time, the propaganda said that there was no need for audition, it was a package distribution, and generally speaking, the audiobook recording of these shares may be about 15% of the share, then they may provide about 30% of the iQiyi omniscient." ”
Convinced of this, Ms. Chen quickly paid the 4,980 yuan tuition fee without signing any contract. In April this year, Ms. Chen successfully passed the assessment and received the best rating. However, after entering a "resource docking group", I found that there was indeed an audiobook sample that had been recording in the group, but after the recording, there was no follow-up. "The reality is that no matter how many demos you record and how many groups you compete, the book will eventually not be on the shelves. ”
Ms. Zhao, a consumer, also said: "They gave a lot of pre-registered students a lot of that kind of money that so-and-so made in our place, I said that the teacher might as well tell me that I didn't make this money with 97 points in the third period, how can I work hard to earn this money, and I was kicked out of the group." ”
After the students communicated, they found that the routine was to claim that after paying for the class, they would be able to receive orders for dubbing and get income, but after recording the sample, they would be told that the sample would not pass the review and would not make a penny in the end. After a while, even the resource group was disbanded.
On the Black Cat complaint platform, there are more than 700 complaints about "omniscient education", which basically point to "false propaganda". If you check the company's information, you will find that the largest shareholder of the institution is indeed "Beijing iQiyi". But the reporter found iQiyi's Shanghai branch, and an administrative staff member said that he didn't understand and didn't know.
Calling iQiyi's official customer service**, it means that iQiyi can't manage this matter. "Omniscient Education is operated independently, and we only have a business cooperation with iQiyi, the details cannot be verified by my side, and it is useless to find iQiyi. ”
Since they had not signed a written agreement, Ms. Chen's road to defending their rights was very difficult. Some lawyers suggested that a class action lawsuit could be considered for infringement of the legitimate rights and interests of consumers. "The commitment made by the salesperson himself, it should be an act of duty, an act on behalf of his company. Misleading consumers into signing relevant courses and giving consumers a false promise, as a consumer, should be defrauded. Lu Lulu, a partner at Shanghai Xulu Weiguang Law Firm, said.
The Municipal Consumer Protection Commission said that in recent years, all kinds of first-class education platforms have sprung up, but some of them are in the name of introducing money-making opportunities or introducing part-time jobs, and the actual purpose is to let consumers obediently pay a lot of training fees.
Tang Jiansheng, deputy secretary-general of the Shanghai Municipal Consumer Protection Commission, said that all kinds of training with the gimmick of introducing jobs or introducing part-time jobs, this kind of related marketing, in many cases, is a consumer trap, and consumers are also requested to carefully identify and choose carefully.
To this day, despite the flood of complaints and bad reviews, the well-known online dubbing class is still being placed in large quantities in the name of iQiyi, and if the customer asks to sign a contract and clarify the terms of the package distribution, the other party will begin to shirk everything. "You eat traffic dividends for 5 years. Including some of the higher levels you are taking, the relative hourly wage standard is definitely higher. The specific follow-up agreement for your recording still needs to be discussed in detail, and there is no way to give it to you in advance. ”
In recent years, behind the soaring online courses, the relevant supervision has not kept up. Because of the characteristics of the network, many ** training institutions do not even have a fixed physical office location, and the students are widely geographically distributed, once there is a problem, it is difficult for consumers to protect their rights, and the cost is high. How to strengthen the rectification and standardization of first-class training and effectively safeguard the legitimate rights and interests of consumers requires relevant functional departments to take action. Consumers are also reminded to keep their eyes peeled for courses such as job introduction or package distribution after training, and beware of being deceived.
Reporter: Liu Yining, Xu Jin, Wu Jialiang, Qiao Chu.
Editor: Yuyu-chan.