From a novice in the workplace, slowly through the experience of stepping on pits, hitting walls, being scolded, offending people, etc., at that time, you will instantly doubt yourself and fall into internal friction, because you have just entered the workplace, and the classmates around you have little experience, and your colleagues in the workplace will not take care of your troubles, but will only be polite to you, or smile politely and ask you to cheer. At that time, if I hadn't fallen into internal friction, my heart would have flashed 10,000 greetings to each other.
Later, I found a Big Dipper-like platform "Zhihu" in the starry network, and when I first went up, I found a lot of whites like me, and there were also many experienced gods to give us guidance, so that we didn't have to go to the hot face to post colleagues to teach experience. Thanks to Zhihu, I was able to get through the Xiaobai period smoothly. Now I also summarize my own experience and the experience I have seen on Zhihu, and summarize it, hoping to help people in need.
Communication and reporting must be based on the most basic principle, that is, how to do itBe organizedSimple and straightforwardExpression, clear and logical is logical and secondary, simple and clear is focused and not verbose, yes, the most basic and important only these two, as for other aspects, such as direct point, smooth point, professional vocabulary and so on, that can be applied according to the other party's role, specific environment, etc., here is only to say.
First of all, report to the leader, be sure to make full preparations, and share a few experiences with you.
1. Clarify the importance of reporting.
Matters are prioritized, and the appropriate communication method and timing are selected according to each matter that needs to be reported, and the important and urgent are higher than the urgent and the important and non-urgent.
1. If the situation is very urgent, go directly to the leader in person or quickly report and confirm it, pay attention to matters at this level, do not WeChat, do not nail Feishu.
2. For things that are important, but not so urgent, and cannot be said clearly in one sentence or two, it is recommended to make an appointment with the leader and arrange a separate time period for in-depth communication.
3. If it is not complicated and the urgency is average, WeChat and DingTalk report synchronously, or just meet the leader, and have the right opportunity to talk about it directly.
You can write down the things you want to report, and compare these situations to see what form and priority they are used to report.
2. Preparation of the content of the report.
1. Preparation of the plan for the report.
The classic 5w2h frame can be used.
what: what is the work, why: why are we doing it, when: when is it intended to start, when is it expected to end, where: in which city to start?Where to start?
WHO: Division of labor between the project leader and participants, how: how to do it, how to solve it, how much: budget planning.
Tips, if you are not familiar with it, you will not be able to package it, and you can directly apply the title as the paragraph title of the PPT or report content, which must be right.
2. Communication and reporting in the progress of the project:
If it's going well, report on the established cadence. If there is a problem in the development of the project, the leader needs to make a decision on the next step, first calmly analyze how the problem occurred, what are the treatment plans now, and then let the leader make a decision, and always report with the plan.
In the report, it can be expanded according to the following logic:
What is the current stage of the project].
What problems and challenges are you encountering now?].
My analysis or reflection on this issue].
I have proposed several optimization and improvement directions] (remember to rank the solutions first, start with the most reasonable solution, and then explain the advantages and disadvantages of each solution, don't wait for others to dig holes for you).
Give me a preliminary decision].
Similarly, if you are not familiar with it, you will not be able to package, and it is definitely right to directly apply the title as the paragraph title of the PPT or the content of the report to fill in the content.
3. Feedback communication for review or closure.
To report on the overall project results, you can use the STAR rule, which is often used in interviews.
situation: in what context and situation.
Task: What plan has been carried out and what goals need to be accomplished.
action: What actions we have taken.
result: What kind of results were achieved.
Similarly, if you are not familiar with it, you will not be able to package, and it is definitely right to directly apply the title as the paragraph title of the PPT or the content of the report to fill in the content.
In addition, because the requirements of "reporting" are stricter than "communication", so under the mode and logic of reporting, the form of more simplified and capable content communication will be more effective than unthinking, sentence stacking communication.
Zhihu is like a warm embrace that is open to us at any time, whenever we encounter difficulties or confusion in the workplace, it always appears in time to give us the support and help we need most. Here, we not only found the answers, but also each other. Thanks to Zhihu, who has accompanied us through every difficult moment, so that we can be more brave and determined on the road in the future.