With the prosperity of the hot pot industry and the increase in users' demand for takeaways, hot pot delivery mini programs have become an important tool for hot pot restaurants to seize market share. When developing a hot pot delivery applet, the following functions are indispensable.
1. Client-side functions:
1.User registration and login: Provide user registration and login functions to provide users with personalized services.
2.Address management: Users can add multiple delivery addresses and locate the user's location in real time.
3.Menu browsing and purchasing: Display the dish information of the hot pot restaurant, such as hot pot bases, side dishes, meat, etc., and users can choose to add to the shopping cart according to their personal preferences.
4.Shopping cart management: Provide a shopping cart function, which is convenient for users to view the selected dishes, modify the quantity, and perform checkouts.
5.Payment and order management: Support users with a variety of payment methods, such as WeChat payment, Alipay, etc., to generate orders after completing the payment, and provide order management functions to enable users to check the order status at any time.
6.Evaluation and feedback: Users can evaluate dishes and services, and provide feedback functions so that hot pot restaurants can improve service quality.
7.Push preferential activities: Push the preferential information of hot pot restaurants to users in a timely manner to attract users' attention and purchases.
8.Online customer service: provide first-class customer service functions, answer users' questions and concerns, and provide high-quality user experience.
2. Merchant-side functions:
1.Store management: Hot pot restaurants can manage store information on the merchant side, including dishes**, inventory management, store announcements, etc.
2.Order management: View new orders arriving in the store in real time, and be able to process the order status (confirmation, delivery, completion, etc.) and communicate with users in a timely manner.
3.Data statistics and analysis: Provide statistics and analysis functions of sales data to provide reference decision-making basis for stores.
4.Advertising & Promotion: Provide stores with advertising and promotion functions to increase store visibility and sales.
5.Review responses: Stores can reply to user reviews to enhance interaction with users.
6.Promotions management: Add, edit, and delete promotions to ensure that the information is updated in a timely manner.
7.Refund and after-sales management: Handle user refund applications and after-sales issues, and protect users' consumption rights and interests.
3. Functions of the delivery staff:
1.Order acceptance: The delivery person can receive new orders sent by the merchant and take orders.
2.Route Navigation: Provide delivery person navigation function to help delivery personnel efficiently deliver to the customer's location.
3.Order status update: The delivery person will update the order status in real time, which is convenient for users and merchants to view.
4.Check-in and attendance: Support the check-in and attendance functions of the delivery staff to ensure the normal operation of the delivery work.
The above are some of the essential functions in the development of the hot pot delivery applet, through the reasonable design and use of these functions, it can improve the user experience, promote the sales growth of the hot pot restaurant, and improve the delivery efficiency and service quality.