Double 11 has passed, the after-sales problems that should be dealt with are basically over, double 12 is coming soon, and the ** event has begun.
My purchase experience on Tmall this Double 11 made me personally experience the deep logic of users leaving Ali e-commerce.
Let's talk about the general process of the matter first, at that time, mouth ulcers, I wanted to buy a commonly used "Kouyanning", worried about buying fakes, and deliberately chose the order placed by Tmall, and saw "** guarantee, fake one pays four, fast refund, 7 days no reason to return" these, thinking that there should be no fakes.
After the arrival, I found that the products received were completely different from those introduced, the real thing was different from the **, the manufacturers were different, except for the others. The first time to ask the merchant whether it was the wrong delivery, and give a big reply to make people speechless, "the specific subject to the physical goods received". If you are arrogant enough and want to scold people, forget it, find a platform to complain.
After the complaint, **customer service called** and said, "Received your complaint, let the merchant refund the money to you, and you don't need to return the goods, and the matter is over." "Such a pleasant decision?Big brother, will you ask me about my appeal first?Am I the kind of person who doesn't want to pay for the goods?
It was already on fire, and now it's even more popular