Yesterday (December 11th) afternoon, Luckin barista had a bad hand pain
rushed to the first place on the Weibo hot search list.
According to reportsLuckin Coffee requires store employees to wash their hands frequently, and if it is calculated as 8 hours of work, an employee should wash their hands at least 8 times, wash the rag 22 times, and touch the disinfectant 22 times. And after frequent hand washing and contact with disinfectant,Some Luckin store employees' hands have become rough, and even cracked and peeled. In order to cope with the inspection and reduce hand injuries, some employees of Luckin stores willPretend to wash your hands.
On December 11, a number of front-line Luckin employees confirmed to reporters that the requirement that Luckin employees often need to wash their hands is true, and some employees do have chapped hands. At the same time, in response to this matter, the reporter asked the Luckin headquarters about the situation, but as of press time, no reply has been received.
Because of frequent hand washing
There are Luckin store employees who have "bad hands".
In October this year, the reporter went undercover as an employee in a Luckin coffee shop in Shanghai, and according to his understanding, Luckin's store employees must wash their hands every hour, touch their hair and apron, rub their hands for at least 20 seconds, and turn off the faucet through the paper towel.
In addition to this, Luckin employees must also change the disinfectant wipes used to clean food contact surfaces every 30 minutes, and when changing the wipes, they will come into contact with disinfectant water. According to the calculation of working 8 hours per shift, an employee should wash his hands at least 8 times, wash the rag 22 times, and touch the disinfectant 22 times per shift. After closing, employees also use detergent to clean milk tanks, scissors, ice scoops, measuring cups, tea tongs, coffee machines, milk compartments, etc.
After working in the Luckin store for two days, the undercover reporter had dry and tight fingers on his hands, and the index finger of his right hand was rough like tree bark, dry and cracked, and the "openings" were dense, like criss-crossing grooves.
Although it is possible to wear PVC gloves or disposable transparent gloves at work, the undercover reporter found that in addition to the wounds on his hands, gloves must be worn according to regulations, in actual workVery few Luckin employees wear gloves all the timeThe main reason is that gloves are easy to get wet, inconvenient to work, and easy to reduce work efficiency, thereby affecting performance.
Little Red Book.
On December 11, the reporter learned from a number of Luckin front-line store employees that the request that Luckin employees often need to wash their hands is true.
Xiao Lin (pseudonym), a part-time employee at a Luckin store in Guangdong, told reporters that when he worked in the store, he needed to wash his hands with hand sanitizer for 20 seconds every hour, and his hands were required to foam out, rinse and dry with a paper towel. "Even when you are resting, you should wash your hands on the hour. ”
In addition, the store staff needs to change the disinfectant cloth used to clean the food contact surface every 30 minutes, the disinfectant every 3 hours, and the store is closed at night with a multi-purpose detergent.
Kobayashi revealed that after washing his hands with hand sanitizer frequently, his hands were dry and itchy, and he had peeling and allergy symptoms, "It is very inconvenient to wear gloves, gloves are not easy to use and are easy to rot, and it will affect work efficiency, so I will be too lazy to wear them." However, my hand injury is not serious, and I have Xi used to it after a long time, so I can go home and use hand cream. ”
An employee working at a Luckin store in Shanghai also told reporters that her hands quickly chapped because of the need to wash her hands frequently, and she left her job for "bad hands" about a month after joining the company.
An employee working at a Luckin store in Hubei told reporters that her hands have been chapped after working at Luckin, but she believes that the problem is not serious, but she needs to apply hand cream every day.
A store manager of a leading coffee brand told reportersIt's not uncommon for Luckin to have hygienic requirements for store employees. The brand also requires store employees to wash their hands once every half an hour, and they also need to wash their hands when changing positions, and the disinfectant rags are also replaced every half an hour.
Fewer injuries to cope with inspections
There are Luckin store employees pretending to wash their hands
In addition to store employees who need to wash their hands frequently, according to a report by Dongfang.com, some Luckin store employees will pretend to wash their hands in order to cope with inspections and reduce hand injuries.
The undercover store of the reporter has only one camera pointed at the bar. The camera is located at the top right of the sink, and there is a baffle on the left side of the sink, so you can lower your hands to the baffle and pretend to wash your hands by the angle, which cannot be captured by the camera. While working in the store, the reporter observed a colleague pretending to wash his hands. Pretending to wash your hands is achieved by "pressing hand sanitizer" by rubbing air in front of the sink instead of foaming for 20 seconds.
In addition to pretending to wash their hands, there are employees who reduce the number of extra handwashing. In the store where the reporter went undercover, the camera in the warehouse could not capture the whole picture of the warehouse due to the angle, and sometimes the boxes of goods stacked up to the ceiling also happened to block the camera. Therefore, every time employees want to use their hands, they will enter the warehouse, such as tying loose aprons, taking off masks to drink water, throwing out garbage, etc., and then return to the bar as if nothing had happened.
Little Red Book.
However, in response to the reduction of handwashing, Kobayashi, an employee of Luckin store, told reporters that his store has strict monitoring, and the regional manager will also check the monitoring every day, and his colleagues have returnedPoints were deducted for washing hands for only 1 second"So every time I wash overtime, I'm afraid that the timer in the store won't be accurate, and it's almost impossible for us to reduce the number of times we wash our hands or pretend to wash our hands." ”
The above-mentioned Hubei store employee also revealed to reporters that the store where he is located can be called ".No blind spot monitoring, and the sound recorded by the surveillance is very clear", so it is difficult to pretend to wash your hands and reduce the number of times you wash your hands.
Is a hand injury considered a work injury?
What to do with Luckin employees
Luckin employees have rough hands, cracking, peeling and other problems due to frequent hand washing, can this be regarded as a work injury?
According to reports, Wang Limin, a professor and doctoral supervisor at the School of Chemistry and Molecular Engineering of East China University of Science and Technology, pointed out that the hand sanitizer used in Luckin stores isBroad-spectrum antimicrobial, widely used in cosmetics, detergents, generallyDirect contact with hands is not recommended；Disinfectant powder is also a highly effective disinfectantIt is not recommended to use it with bare hands"Long-term use of these two types of chlorine-containing products will cause hand allergies to **sensitive people."
Dong Yamin, a lawyer at Guangdong Zhixin Zhongzhong Law Firm, told reporters that according to Article 72 of the Law of the People's Republic of China on the Prevention and Treatment of Occupational Diseases, production and business operation units must provide employees with necessary and safe labor protection equipment. In addition, the correct wearing and use of labor protection equipment is also a legal obligation that employees must fulfill, which can effectively avoid or reduce personal injuries during work.
Luckin has strict hygiene standards in place to ensure that its products are hygienic, but with many employees having hand problems, Luckin should also recognize the importance of providing employees with gloves of the right length and material. When Luckin employees encounter such problems, they can recommend gloves of the appropriate length and material to Luckin, andLuckin was asked to provide labor protection supplies suitable for the job, including gloves, lotions, etc.;It is also recommended that Luckin be flexible in dealing with handwashing according to different job positions;WhenWhen the work requires **hand**, the employee can claim that the medical expenses should be borne by Luckin. Dong Yamin further pointed out.
Luckin is currently the coffee brand with the largest number of stores in China. According to the latest financial report released by Luckin in November 2023, in the first three quarters of this year, Luckin achieved an operating income of 1783.8 billion yuan, an increase of 85 percent year-on-year85%；Net income under U.S. GAAP was 255.1 billion yuan, a year-on-year increase of 48819%。
As of September 2023, the total number of Luckin stores has reached 13,273, including 8,807 self-operated stores and 4,466 associated stores. In its latest earnings report, Luckin did not disclose the number of employees in its stores. According to the 2022 annual report, Luckin had 14,599 full-time employees and 19,045 part-time employees, and Luckin had 8,214 stores at that time.
*: South*** Oriental Network Longitudinal News.