Management: It is the process of effectively planning, organizing, leading and controlling a series of activities for various resources at the disposal of managers in a specific environment in order to achieve certain goals.
In a nutshell, the manager's role is primarily to manage people and directors. We know that enterprises are people-oriented, and people are the executors of thingsThe responsibility of a manager is essentially to manage people, and if people manage things well, they will naturally manage them well.
However, managing people is not an easy task. One thing we often wonder is: why are people so difficult to manage?It's a good thing to say today, and tomorrow it's a mistake again;Agreed on the surface, but then went his own way;It's good to say it in person, but it's the same behind it. I often complain that everything is easy to manage, and people are the most difficult to manage. In fact, human beings are inherently difficult to manage. Because people have thoughts, and thoughts are ever-changing. We must acknowledge it, we must face it, and constantly explore effective working methods in order to manage the ideas.
1. Manage people
There is a saying: people manage people, and they are tired to death. This is enough to show that managing people is not an easy task. In fact, managing people is a university question, as long as you master this knowledge, managing people is not only not tired, but also a kind of fun.
1. Give ideas (thoughts).
The human mind is complex. The so-called management of people is the management of ideas and concepts. As a leader, you must be able to instill ideas and concepts in your subordinates. They are all supervisors, but the management effectiveness is very different. Some supervisors regard the unity and harmony of the team and collective honor as the embodiment of self-ability and value, and everyone accepts her philosophy. When she went to **, her subordinates were very happy, worked hard, and it was easy to get results. However, some supervisors lead teams that are uneven, have serious internal friction, and cannot produce results in their work. Working with a supervisor who can manage people is tiring, but it's fun. Because everyone understands a truth: well, I have a share.
2. Establish rules
What is right and what is wrong must be clear from right and wrong. There is a strange phenomenon: people who are wrong dare to speak, dare to talk back, and dare to shout. Why?It's just that the rules are not established, and the atmosphere is not erected. There are two reasons for this problem: one is that supervisors don't know what's right and what's wrong;The second is to know that they dare not speak, dare not manage, dare not correct, and dare not call the truth, and the atmosphere will be bad over time. The ancients said that "all are strong to win others, and all are strong to win themselves", man's greatest enemy is himself, and his biggest enemy is selfishness. Selflessness is fearlessness, and shortness is fearful. If you are afraid, there will be more bad problems;I'm afraid, it's hard for your team to lead. To measure whether a team's atmosphere is good or bad, in fact, the simplest thing is to be in charge of whether it is right or not, and the right supervisor has good rules.
3. Be balanced
In fact, everyone does a lot of balancing work every day. Giving everyone the same opportunity is balance, striving for the support of others, and winning the support of other departments is also balance, today I ask you for help, tomorrow I will help you with balance, today let this subordinate do a little more, tomorrow let another do a little more, criticize you today, praise you tomorrow. Mobilize everyone's enthusiasm through constant balance, and achieve the goals of the department through balance. Only by giving everyone the same opportunity to develop can there be a team coordination. If you only value one person, it will affect everyone's motivation;You only value a few, and there is certainly no unity internally. When you ignore some people, you lose your authority with that part of the people.
4. Find triggers
People have motives and incentives for everything they do. The incentive is what do you get if you do it well?Incentives can be income, but not entirely, encouragement, praise, praise, promotion, reuse, care, attention, and recognition by others are all incentives. For one person and one team, if you can find a long-term incentive for everyone to work tirelessly to get it, then you are doing a great job.
5. Be rewarded
What is awarded, what is out;Do as much as you want with the prize, and don't deny the reward. Verbal, material, ranking, reporting, and publication are all rewards. Rewards must be made public, not sneaky. Punishment is not necessarily public, and criticism is not necessarily public. For one person, one team, if you can find a long-term incentive for everyone to work tirelessly to get it, then you are doing a great job.
6. Be rewarded
Treat subordinates fairly, no relatives and no descendants, no distance and no nearness. At work, it's a colleague, not a buddy. Personal relationships and personal feelings cannot be expressed at work. If you don't like it, you must praise it if you do it well, and if you don't do it well, you must criticize it. Don't praise too much because the relationship is good, and don't criticize because the relationship is bad, and treat everyone equally. Don't be too flattering when you're not good, and don't be too casual when you're good. In a word, as long as it's fair.
7. It is necessary to cultivate ** people
To cultivate. One or two people who can take over your class may not let them know. If you can select and cultivate ** people, you will definitely become a ** person at the next level. Don't be afraid of the people below coming up, they will come up and you will go up.
2. Stewardship
We often feel that we have too many things to do every day, and sometimes we can't do it well. How to take care of things!
1. You need to know how many things are in your hands, and you also need to know what is easy to happen
You need to know how many things are going on and where things are prone to accidents. There are many things to do in each department, and it is important to arrange these things and do them in advance if time is tight. Pay special attention to some things that you have to do over and over again, maybe ten times, a hundred times. The general rule is that there should be 300 notices of major disasters and 30 notices of small disasters.
2. Give everyone a piece of territory
Let everyone know what to do, to what extent, and give them a piece of territory. What are the things in your department, after you know what your task is to tell everyone what to do, who to take it from, how to do it yourself, who to hand it over after doing it, what is good to do, what is excellent, your task is to let everyone do things well, this is your level, because you can never do things for everyone.
3. I can do it myself, and I will teach others to do it
What you lead, you must do it yourself, know how to do it, and then teach others to do it. You are first and foremost an expert, just like wiping windows, how to wipe them quickly and cleanly. You do it first and then teach others to do it, and you have to prepare "tools" for him, don't say: what you are looking for, what are you looking for. Not to mention: I don't care, I just want you to wipe it clean. This can be a waste of time and a bad wipe.
4. Have a plan
Do everything must have a plan first, how to do it, what will happen, how to solve possible problems, prepare in advance, don't do it and watch, half the result.
5. Be able to summarize
Summarizing is not to summarize things after they are done, but to summarize step by step, adjust in time, and always focus on your goals.
To sum up is to think: why is this happening, why is it happening, and how can it be done well.
6. Do one thing thoroughly
To do one thing thoroughly, it is necessary to put an end to such phenomena: often leave things at the last minute to start;Before doing something, procrastinate for a long time;Roll out the work across the board, swapping frequently between different tasks. This situation will lead to the result of incomplete work, and this cycle will greatly reduce the effectiveness of the work. If you can't do even one thing thoroughly, you won't be able to do anything well.
7. Correct and praise while walking
You're going to go where you least want to go, to the people you least want to reach. Walking around is not a wandering, walking over is to help correct, and the second is to praise. In the process of walking, we should find problems and experiences, correct problems in time, and promote experience in time.
8. Find people who help you to do things together
Those who know others know their own shortcomings, and those who know themselves know. Everyone has strengths and weaknesses. You have to know your strengths, and you also have to know to find people around you to make up for your weaknesses and let them be your right-hand man. Find someone to help you with your own shortcomings, use your strengths to help others, and organize everyone to do things together.
3. Take care of yourself
If you want to become a manager, you must be strict with yourself and improve yourself from the following aspects. We must "convince people with reason and morality", and we must be fair and just in everything. In this way, you can set an example for your subordinates. People will obey you.
First of all, as a qualified manager,You know what you should do, then you know what your subordinates are supposed to do, you have a good idea of what you have to do, and then you think about the right person to do what he does best. This is important. For example, Zhang San is the best at negotiating, Li Si is the best at writing articles, if there is a business negotiation, you should assign Zhang San to go, this reason seems simple, but in the actual work, many managers often assign Li Si to go, and the result is of course not satisfactory. The main reasons for this outcome are, first, that managers do not have sufficient understanding of this work, and second, that managers lack understanding of the strengths of Zhang San and Li Si.
Secondly, as a competent manager, you need to know how to give orders to your subordinates。When you are sure that Zhang San will do the work, you should give instructions to Zhang San in a "please help me do it" attitude, and you do this to show that you respect him and show that he is important. We can often see that many managers often use the attitude of "I want you to do it, you will do it" when giving orders, which is not good, which will cause dissatisfaction among subordinates, even if he does it, there will inevitably be resentment in his heart. At the same time, when giving orders, the words or tone of voice must have the implication of "you must do it well as soon as possible". Otherwise, subordinates often think that you are not in a hurry, resulting in procrastination and affecting work efficiency. Therefore, the most effective way to command is to combine the attitude of "please do it for me" with the requirement of "you must do it well as soon as possible" to order subordinates.
Thirdly, as a qualified manager, it is necessary to supervise and guide subordinates as they work。If the subordinate is not attentive and lazy at work, then you need to point out their mistakes in a tactful way, and you need to correct them in time, otherwise the subordinate will often do half the work with half the effort. Of course, this requires rich work experience and keen insight, so managers should also learn more and improve their own quality.
The qualities that a qualified manager should have: 1. Have a clear goal;2. Infect others with practical actions;3. Give yourself extra points;4. Intentions and dedication;5. Train yourself strictly;6. Learn to improve yourself.