As a person in the beauty industry, prosperous performance, you must learn the mantra, close customers, and the next sales champion is you.
The first sentence: about the contact and communication
Don't tell the customer, feel free to contact me
Be sure to change it to.
I'll get back to you sometime
Letting customers know that time is equal.
The second sentence about the appointment, don't say to the customer, you see what time is convenient for you, but say this, what time is convenient for you in the afternoon
Let customers say their time and reduce the chance of rejection.
The third sentence is about follow-up.
Don't say you need it, but you need it badly
In this way, the customer will be judged first, and then there will be more likely to be communicated later.
Sentence 4 About Problem Solving When you say to the customer, do you have any other concerns, and can point out the customer's concerns, the customer will feel that you have a point, and they will think that you are capable and that they can help her solve the problem.
The fifth sentence is about exerting pressure to promote the transaction
Let's not say that we have a lot of discounts, but we must emphasize that the price will increase tomorrow, so that we can seize the customer's desire to take advantage of it and exert a sense of oppression.
Sentence 6 About the transaction
When the customer is hesitant to do it or not, don't say "Do you want to pay now?"
Be sure to say this, please ask whether it is more convenient for you to swipe the card or transfer money, you have to be the leader, and you have to grasp the hearts of customers.
Memorize these six tips and go straight to doubling your performance.