In the process of solving problems, we often only see the surface of the problem, and rarely understand the root cause behind it. This limitation leads to the fact that we can't really solve the problem, the problem just comes up again and again, it's like an iceberg, the real root is actually in the underwater part. Therefore, in order to reveal the real reason behind the problem, the iceberg model is proposed, and the following will present Gah's "iceberg insight", let's take a look.
The iceberg model was proposed by the American psychologist Malden Werner to describe the relationship between the superficial phenomena of a problem and the underlying causes behind it. The iceberg model likens the problem to an iceberg, and compares the surface of the problem to a small part of the iceberg floating on the water, when the root cause is the huge iceberg that exists underwater.
1.Surface Phenomenon Layer:This is the first thing we observe, and they are usually obvious and obvious. These superficial phenomena include specific events, behaviors, and outcomes. However, it is not enough to focus only on the superficial manifestations of the problem, as they are only the outward manifestations of the problem.
2.Middle layer:The middle layer is some of the deeper causes behind the problem, and they are hidden beneath the surface. The middle layer can be organizational structure, work processes, communication styles, values, and more. These factors can be a significant cause of the problem.
3.Root Cause Layer:The root cause is at the very bottom of the iceberg and is the real source of the problem. The root cause is usually related to people's beliefs, values, psychological factors, etc., and may also be related to factors such as company culture or personal Xi. Understanding and addressing root causes is key to solving problems.
1.Problem Analysis:For the problem, it is necessary to dig deep into the surface of the problem, find the middle layer and the root cause, and conduct data collection and analysis through questionnaires, interviews, etc.
2.Identify the key factors:During the analysis, it is necessary to identify the key factors that affect the problem, and find the most influential factors in the middle layer and root cause.
3.Develop a resolution strategy:Based on the analysis results, formulate targeted solution strategies. The solution strategy should be based on the root cause of the problem, and the right medicine can be used to solve the problem quickly.