Not long ago, at the "18th Annual Conference on Finance and 21st Century Financial Development (Lize) Annual Conference" initiated by 21st Century Business Herald, the list of "Excellent Cases of Financial Development in the 21st Century (2023)" was announced. A total of 421 applications were received from 390 institutions. Fude Life Insurance won the title of "2023 Stable Operating Institution".
The selection was initiated by the "21st Century Business Herald", relying on the think tank platform and data terminal, and cooperating with academic institutions such as the Business School of ** University of Finance and Economics to jointly explore the advanced practices and excellent cases of domestic financial institutions, and explore the annual excellent samples of financial services for the real economy. Through five categories of objective indicators, including scale, profitability, risk, development and other indicators, this selection focuses on the long-term development of financial institutions on the basis of ensuring the three characteristics of management (safety, liquidity and profitability).
At the same time, at the 2023 8th Times Finance Kumquat Award Ceremony with the theme of "Financial Power in High-quality Development", Fude Life Insurance won the "2023 Professional Service Financial Institution Award" for its intelligent service innovation and warm and considerate service experience.
The "Kumquat Award" is sponsored by Guangdong Times Media Group, and the list has been held for eight times this year, and it is an authoritative cross-border selection activity with great value and influence in the financial industry and financial circles.
Technology empowers "good service".
In recent years, Fude Life has been customer-centric and guided by technology empowerment, using innovative means to continuously optimize the functions of the service platform, enrich the service connotation, accelerate the application of innovative technology in the field of operation services, and create electronic and intelligent policy services in the whole process from insurance application, claims settlement to preservation, and promote the quality and efficiency of customer service. It has vigorously built platforms and services such as intelligent dual recording system, intelligent underwriting system, palm security, etc., launched intelligent agent assistant assistants, opened electronic return visits for link sharing, electronic return visits for receipt signing and jumping, and ** return visits, introduced intelligent technologies such as localized speech recognition and text-to-speech, improved the application scope of OCR image recognition, voice recognition and other technologies, and created "efficient claims settlement without leaving home" through "mobile claims", "cloud claims" and "direct claims" services At the same time, it innovates the operation mode and provides online services through platforms such as the "e-Life APP", so that customers can enjoy more comprehensive and convenient diversified insurance services.
Exciting customer events Open all year round
Since 2017, Fude Life Insurance has continued to launch the annual customer service activity of "Family and Love", and according to the four seasons of spring, summer, autumn and winter, it has carried out VIP art season, customer festival and autumn and winter customer service activities in stages and rhythms, so as to give back to customers with gratitude. With the outstanding characteristics of form innovation, warm service and rich content, it has won praise from customers and all walks of life, and the number of participants has reached a new high year by year. In this year's Summer Customer Festival alone, more than 200 on-site activities were carried out, and nearly 1.8 million people participated online.
This year, the company's VIP service system has also been renovated and upgraded, closely following the core needs of high-end customers, reconstructing nine services, including "exclusive physical examination", "birthday courtesy", "travel courtesy", "global drug search", "health care", "discharge transportation arrangement", "policy envelope", "legal counsel" and "education elite", to provide customers with more warm and exclusive insurance services.
Pay attention to quality development and create satisfactory products
Advocating "good products, in Fude" and "good service, in Fude", Fude Life Insurance adheres to the original intention of insurance protection, constantly enriches and improves the product structure, provides a full range of risk protection solutions including life insurance, health insurance, annuity insurance and accident insurance for different groups of people in the society, insists on developing insurance products with distinctive Fude characteristics that "actuaries will also buy", and constantly expands insurance responsibilities. Function-rich brand series products to meet the personalized and diversified needs of people with different incomes.
Facing the future, Fude Life will continue to forge ahead, uphold the concept of "good products, in Fude" and "good service, in Fude", and become a good company that customers trust, employees are proud, and society respects.