In Chengdu, the contribution of the private economy to the economy has been nearly "half of the country", as more and more private enterprises in Chengdu this hot land to develop and grow, their growth of doubts and troubles, by who to listen and solve?In order to create a better business environment, in January this year, Chengdu 12345 Qinqing** was officially launched, innovatively integrating the "four major service enterprise platforms" of 12345 Helping Enterprises**, Rong Yiban, Rong Yi Xiang and Rong Yi See, to create a "total customer service" for government and enterprise interaction and a "general platform" for convenient enterprises and enterprises. Nearly a year has passed, how effective is 12345 pro-Qing**?
The service is not good, and the market players have the final say. On December 8, more than 10 entrepreneur members of the Chengdu CPPCC Federation of Industry and Commerce walked into Chengdu 12345** to experience and understand the working mechanism and work results of 12345 Qinqing**. As the main body served, entrepreneurs provide a more intuitive and rich perspective.
Entrepreneurs experience answering 12345**.
How does 12345 Qinqing** work?They act as makeshift operators
In the more than 2,000 square meters of ** answering center, nearly 200 people are on duty every day, 7 24 hours **, with an average of more than 20,000 ** access per day, and more than 20 million citizens "keep talking" all year round.
Entrepreneurs from different fields such as retail, manufacturing, construction, etc., have a new identity here: temporary operators at 12345**.
Sitting on the corporate service seat, they put on headphones and listened to the voices of different enterprises continuously: there are appeals, consultations, and praises, all of which are the voices of the front line from all over the world.
Che Xiaoling, vice chairman of Chengdu Federation of Industry and Commerce and chairman of Haowang Group, described the experience as "shocking". "In the past, many friends often talked about 12345**, but after visiting today, I realized that there is such a large and thorough system behind this work. The front desk will pick up **, and there will be a special person in the background to deal with the problem immediately, so that the appeal will be fed back soon. ”
What she sees is the epitome of the 12345 Qinqing** "special, specialist, and special" service structure. In the answering hall, 15 special seats for enterprise service answering are set up to accept enterprise appeals 24 hours a day. There are 48 enterprise service specialists, who are responsible for emergency contact, daily contact and communication, and appeal analysis and reporting, so that enterprises can respond to their demands. For cross-regional, cross-level and cross-departmental complex problems, a special class has also been established to speed up the handling of enterprise demands.
What kind of process does it follow after receiving a call from the company?According to the relevant person in charge of the Chengdu Municipal Network Administration Office, 12345 Qinqing has created a "five full coordination" working mechanism, which is promoted by the city's high level, and the city leaders hold special meetings every quarter to study the implementation of 12345**'s common problems and enterprise problems. For urgent appeals, comprehensively speed up the handling, and require all departments at all levels to reply to the implementation of the appeal within 24 hours. It will also carry out comprehensive return visit supervision, comprehensive in-depth analysis, and all-in-depth publicity and guidance to ensure that the demands of enterprises are responded to in a timely manner and effectively resolved.
From a ** to know a city, Sichuan Leduoduo supermarket management chairman Meng Gangwen lamented that "the pressure of the operator is very great", he admires them very much, "their carefulness and professionalism are very good in the country, and they escort the enterprise, so that we are also very confident in the future development." ”
Meng Gangwen, chairman of Sichuan Leduoduo supermarket management.
Meng Gangwen's business scope mainly includes convenience stores. He said that Chengdu's business environment has given great support to enterprises, whether it is the city's cultural environment, or infrastructure construction, Chengdu is not only an inclusive city, attracting many outsiders to set up a career here, but also a happy city, so that people can have a full sense of gain whether they live or work.
At the scene, the entrepreneurs also learned about the "four-in-one" service system of 12345 Qinqing**, that is, the integration of the four major service methods of "Rong Yi Ban", "Rong Yi Xiang", "12345 Helping Enterprises" and "Rong Yi Jian", respectively, from the four aspects of simplifying the service process, pushing the preferential enterprise policy, smooth contact mechanism and strengthening offline communication, forming a government service system covering the whole life cycle of the enterprise, giving the enterprise more confidence.
In the past year since the launch of 12345 Qinqing**, the number of calls from consulting enterprises has topped the list, and as of October, the city's newly registered business entities are 51560,000 households, a year-on-year increase of 766%, with a total of 386 business entities460,000 households, a year-on-year increase of 1765%。This is a testament to the vitality of the market and the enthusiasm for investment.
What results has 12345 been achieved?
The resolution rate of enterprise complaints and service satisfaction rate are more than 95%.
After the experience, the representatives of entrepreneurs and the relevant person in charge of the Chengdu Municipal Network Administration Office sat around the seminar, and the entrepreneurs were very concerned about the results achieved by 12345 Qinqing**.
According to the relevant person in charge of the Chengdu Municipal Network Administration Office, the Chengdu 12345** platform has received more than 100,000 calls and letters from enterprises this year, a year-on-year increase of about 6 times. The appeal resolution rate and service satisfaction rate of enterprises are both above 95%, an increase of about 3 percentage points compared with last year. In addition, the awareness of ** in the enterprise has also been greatly improved, and the awareness improvement is closely related to the operation of 12345 Qinqing**.
Through the operation data of 12345**, we can see the recovery of the private economy, and it also proves that the city will move towards a more standardized governance stage. Meng Gangwen shared that Chengdu 12345** is a very down-to-earth **, which can connect all relevant departments and solve many difficult problems of enterprises, "It is the 'behind-the-scenes hero' of the city's high-quality development." ”
The relevant person in charge of the Chengdu Federation of Industry and Commerce believes that an important significance of 12345** is fairness. In recent years, the first and local governments have introduced a series of preferential policies to encourage and support the development of small and micro enterprises, but due to the fact that enterprises are not familiar with the application process and other reasons, it is difficult for the preferential policies to be truly implemented, and sometimes the dilemma of "the sun does not shine on small and micro enterprises" is formed.
Through 12345**, enterprises can directly understand the latest policy information and quickly find suitable policies based on corporate self-portraits. For enterprises that have just been established or come to Chengdu from other places, this can help them avoid many detours and help solve the weak links in the service of new market entities.
Seminar site.
How to promote the problem to be dealt with at the source?Mobilize grassroots wisdom with 12345 think tank
As a member of the Chengdu CPPCC Federation of Industry and Commerce, entrepreneurs also put forward a lot of suggestions.
"Industrial upstairs" is a new model that allows enterprises to carry out industrial production in high-rise buildings, which improves the efficiency of space utilization and controls the cost of land. Che Xiaoling's enterprise has a number of industrial parks, she said, there is still a certain gap between Chengdu and Shenzhen's industrial upstairs, but it cannot be simply evaluated by the floor area ratio, and should be considered more comprehensively. Industrial upstairs are not suitable for all industries, and some enterprises are not 100% interested in industrial upstairs due to the different characteristics of the industries in the two places.
In this regard, the relevant person in charge of the Chengdu Network Administration Office said that the problems in the development of the enterprise can be reflected to the 12345 think tank in the form of suggestions, and the experts of the think tank will conduct on-site visits and in-depth research.
Entrepreneurs understand the working mechanism of 12345**.
The 12345 think tank is a new type of think tank with characteristics set up this year, which widely absorbs cadres and citizens with rich grassroots work experience and research and analysis ability as think tank members, relying on massive 12345** data resources and the opinions and suggestions of the public, analyzes the shortcomings and weaknesses of urban governance, as well as the symptoms, tendencies and common problems, and puts forward specific suggestions to assist scientific decision-making. ”
Continuously optimize the business environment and find problems as a prerequisite. The relevant person in charge of the Chengdu Municipal Network Administration Office said that one of the meanings of the think tank is to discover common problems and promote the systematic governance, law-based governance, comprehensive governance, and source governance of enterprise problems, so as to benefit more enterprises.
It is reported that the Municipal Network Administration Office will carry out the activities of entrepreneurs entering the 12345** on a regular basis, so that more market players can understand the 12345 Qinqing ** service mechanism and better enjoy the service results
Chengdu Business Daily-Chengdu released reporter |Ye Yan Zhang Zhiyi Chengdu release editor |Big orangeScan the code**
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