1. Communication and Interaction Skills:
(1) Communication skills with group members
1.Create a relaxed, safe atmosphere
2.Focus on listening—seeing the six ways and listening to the eight directions
3.Be responsive
Not only should you respond to a member, but you should also guide the group members to respond to each other.
4.Appropriate self-disclosure
5.Consult on the information
6.Appropriate help with grooming
7.Make a summary in a timely manner
Restate key points and important messages
Be organized and logical
(2) Skills to facilitate communication among group members
1.Remind the group to listen to each other
2.Encourage group members to express themselves to each other
3.Help group members understand each other
4.Encourage group members to give back to each other – encourage sharing and give back
5.Demonstration and guidance - questioning skills, feedback skills.
II. II. IIGroup discussion skills
(1) Preparation for group discussions
1. Choose the right theme.
The topic of the group discussion should be clear, considering the process of group development, group characteristics, goals, and the abilities of group members.
2. Pay attention to the wording of the topic of discussion.
The issues discussed include: factual issues, value issues, speculative issues, and policy issues. Note that the wording of the group members is best discussed by the other group members.
3. Choose the appropriate discussion format.
Group discussions may take the form of open discussions, co-hosted discussions, symposia or inquiry meetings.
4. Arrange the environment for the event.
Before the group discussion, conduct a comprehensive investigation and careful planning of the event venue, seating arrangement, temperature, lighting, event space, etc.
5. Pick the right participants.
Social workers need to arrange the roles of participants and group members.
6. Prepare to discuss the draft.
(2) Chairing group skills.
1.Opening tips
2.Tips for understanding
Observe and feel the language, cognition, emotion, and behavior of group members at any time, and provide support and encouragement in a timely manner
Feedback your feelings and thoughts about the group to the group members in a timely manner
It is necessary to give the group members a safe group atmosphere, so that each group member can reveal their true selves without guard.
3.Techniques for asking questions
Closed: "Is it not".
Dig deeper into the answer type: "describe", "tell", "explain".
Redirection: Xiao Li mentioned this question just now, "What do other people think?".”
Feedback and elaboration: "Can anyone sum it up?".”
Open-ended: "Why", "How".
4.Tips for encouragement
5.Tricks of limiting
Means of Limitations:
Ask the other team members with "Yes".
Cut off the topic in time and give a timely interruption
Limit the time available for statements
Adjust the order of presentations
6.The trick of silence
There are two main aspects to the technique of silence:
A vacuum can be created in the group at the right time, allowing the group members to make their own judgments;
After receiving comments and suggestions, the group members are invited to make their own judgments.
7.Neutral tricks
Avoid arguing with group members, not taking sides, and not belonging to any side;
Not to judge;Provide only questions, not answers;
Provide information and information, no decision;
Pros and cons analysis or factual statement only.
8.Tips for excerpts
Timing: At the end of the discussion paragraph;When the topic of discussion is diverted;When changing themes;When a group member's speech is too long;When a group member's statement is too complex or broad;When the group members have opposing opinions or arguing for a long time;The voice of the group members is too small;When a group member has a language barrier in their speech.
Requirements: Be concise and clear, and seek the opinions of the speaking team members after the summary to confirm the correctness
9.Bootstrapping tips:
10.Tips for the end of the discussion:
Induction, organization, formation of conclusions. Explain, analyze, evaluate, and study the main opinions, and summarize the methods.
3. Group activity design skills:
1) Closely follow the group goal: group activities are the intermediary to achieve the group goals, and we must pay attention to the logic and internal connection of the group activity plan, and maintain the consistency of the group's phased goals and final goals.
2) Consider the characteristics and abilities of team members
Physiological, psychological, emotional, educational, individual characteristics, social relationship background, cultural background, growth experience and problems, comprehensively consider and design targeted activities that are suitable for the ability of group members.
iii) Basic elements of group activities
4) Experience sharing session
Set aside time for group members to share each other's experiences, encourage them to express their feelings, discuss each other's growth experiences, and summarize useful inspirations.
4. Group Assessment Skills:
(1) The type of assessment of the group's work
1.Group evaluation as a research methodology
2.Group assessment as a working method
(2) The general process of the panel assessment
1.Development of evaluation protocols
2.Establishment of evaluation system (process, team members, social worker, effectiveness, program).
3.Linkages between assessment elements
4.Conduct the assessment in accordance with the assessment process (objectivity and sensitivity).
5.Post-assessment review (reliability and validity review).
6.Write an evaluation report
(3) Collection of assessment data
1.Selection of measurement tools
1) Group Records
2) Personal self-report
3) Analyze the report
4) Goal Achievement Scale, Task Completion Scale, and Psychometric Scale
2.Data Collection
1) Diversity of information**
2) Collect data (quantitative, qualitative).
3) Who will do the assessment
3.Frequently Asked Questions in Data Collection
1) The relationship between team members and workers (social workers are advised not to participate in the collection of assessment data).
2) Non-intrusive observation and interfering observation.
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