Every time innovative technology appears, it shows the pace of society's continuous progress. The development of science and technology has promoted the rapid progress of the financial industry, but the "customer core" is more warm. Huanbei adheres to the user-centric, escorts the road ahead with service, guards every journey of users, and makes the heart and the "core" zero distance. Put the customer in the "core", in order to get twice the result with half the effort. The cultural core of "customer core" is integrated into the customer's full-process business scenario and embedded in each node of the customer's whole process. This includes consumption scenarios and services that front-end customers can directly perceive, mid-end customer experience and security, and back-end customer service experience.
Care starts from the "core", feels the needs of customers with heart, and cares for customers with affection. Everything is user-centric, which is the constant pursuit and original intention of Huanbei. At the front end, Huanbei has in-depth insight into customer needs, and when providing scenarios to reach customers, it first conducts a comprehensive analysis of the customer's social attributes, life Xi habits, consumption behaviors and other labels, and evaluates the repayment ability of each customer through technical means such as anti-fraud modeling and credit modeling, as well as the customer's credit level, so as to achieve "good borrowing and good repayment" from the source. In the mid-end, the intelligent risk control system developed based on the concept of "digital calculator" has independently developed a real-time credit review system and a decision-making flow system, which can automatically accept customer applications and submit materials through the risk rules and model system, and continuously optimize and innovate the risk model according to machine Xi.
Under the guidance of "customer core", how can you face to face with customers, listen to their voices and answer questions, and repay customers' trust with practical actions? Huanbei has set up three complaint channels, corresponding to the official website of Huanbei, Huanbei APP and Huanbei WeChat***If you encounter problems, you can find the complaint ** or **customer service function through the official website of Huanbei and get in touch with them. Of course, you can also directly log in to the Huanbei app to find **customer service or find FAQs and other information to solve it. Not only that, you can also search for the official *** to **customer service on WeChat to ask questions and get help. Friends in need, please keep this guide in mind.
Use the "core" service to create value for customers, so as to be able to fall into the "core" at first sight! In the future, Huanbei will insist on taking root in customers, continuously expand the service base and users, perceive customer value needs, refine the operation process, give full play to the advantages of resource integration of financial technology companies, and provide customers with convenient, effective and flexible one-stop "finance + scenario" services.