Salesforce and Alibaba Cloud announced,SinceDecember 18, 2023from,Salesforce Sales Cloud, Service Cloud, and Salesforce Platformwill beIt is fully available on Alibaba Cloud
Learn about sales cloud, service cloud, and platform cloud
The launch of Salesforce Sales Cloud, Service Cloud and Platform Cloud is designed to help enterprises, especially multinational companies operating in Chinese mainland, meet changing market demands, help comply with the latest data residency regulations, and integrate with a unique ecosystem of on-premises applications.
|Sales Cloud
A sales growth platform that enables sales teams to identify leads, manage customer relationships, track sales progress, and automate processes to help close deals faster and increase revenue.
|Service CloudA customer service platform that transforms the way service teams deliver value at every customer touchpoint, from customer experience, engagement, processes, automation, and service operations systems to pre-built integrated applications, ticket management, knowledge bases, and queue management.
|Salesforce PlatformA low-level application development platform that expands the scope and functionality of your CRM. Customers can build, test, and deploy applications that automate business processes and bring greater efficiency to any workflow, user, department, or industry.
Exclusive features and integrations
The sales cloud and service cloud hosted on Alibaba Cloud will provide features that are exclusive to the Chinese market. These features will include integrations with China's mainstream social ** and messaging platforms to help businesses serve their customers on their preferred channels.
Salesforce Perspectives:
Reaching this milestone is a testament to the extraordinary engineering effort and close collaboration between Alibaba Cloud and Salesforce. Our partnership with Alibaba Cloud will provide an integrated and innovative platform for our customers operating in the Salesforce ecosystem in Chinese mainland." ”
Chief Operating Officer of Salesforce Global Technology Partners.
phil richardson
Alibaba Cloud Perspectives:
Alibaba Cloud's robust and secure infrastructure, coupled with Salesforce's trusted localization products for the Chinese market, will enable businesses operating in Chinese mainland to better meet unique local needs while maintaining global Salesforce standards." ""We look forward to launching more leading-edge products through our partnership with Salesforce to support our customers' business growth." "
Senior Vice President of Alibaba Cloud Intelligence Group and President of Public Cloud.
Liu Weiguang. - end -
Note:This article is written by:salesforce|salesforce|Salesforce Partners|Salesforce Implementer|salesforce merchantSalesforce Implementation|Salesforce Consulting|Salesforce System O&M|Salesforce training, compiled from Salesforce News.