With the development of e-commerce, people are increasingly relying on the Internet to shop, and they can conveniently purchase all kinds of goods without leaving home. However, convenient online shopping comes with certain risks. Once encountering product quality problems or requiring after-sales service, consumers may face many difficulties. As a result, it has become especially important for e-commerce platforms to provide quality after-sales service and customer support.
As a high-quality e-commerce platform, Ersan Liangzuo has always adhered to the concept of customer first. In addition to ensuring the quality of goods, it is also committed to improving the service system and providing consumers with excellent after-sales service. In order to further improve the quality of after-sales service, Ersan Liangzuo has specially launched a "non-differentiated" fast refund service. This means that no matter what value a consumer has purchased, they can apply for a speedy refund as long as certain conditions are met.
It is reported that if consumers choose the wrong product color, style, address or other negligence, Ersan Liangzuo provides a channel to apply for a quick refund immediately.
As long as the following conditions are met: the buyer applies for a "refund only" within 2 hours after the successful payment, and the merchant has not yet shipped the goods, the system will execute a quick refund;For orders that have not been shipped within 7 days, as long as the buyer applies for a refund, the system will also execute a quick refund, and the refund will be returned through the original payment account, and an on-site reminder and notification SMS will be sent immediately after the account is received.
At present, Ersan Liangzuo has more than 300 customer service staff, and receives more than 80,000 inquiries every day. The customer service team works around the clock from 8 a.m. to 10 p.m.** to ensure that no user inquiries are missed. This all-out service attitude shows the integrity and professionalism of Ersanliangzuo, and also effectively enhances the trust and loyalty of users to the platform.
High-quality after-sales service is one of the important factors for online shopping platforms to win the trust of users, which has been fully reflected in the Ersan Liangzuo platform. It is believed that in the future, Ersan Liangzuo will continue to optimize its after-sales service system, continuously improve the user experience, and create a better shopping environment.